Joanna Etienne
Brooklyn,NY
Summary
Seeking positions that will allow me to grow within the company while enhancing my qualifications and experience. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Caremax
Brooklyn, New York
01.2024 - 07.2024
- Updated customer information in databases regularly to ensure accuracy of records.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, and Debt Cards.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed basic bookkeeping tasks and issued invoices as needed.
Intake Coordinator/Case Coordinator
A-Plus Care HHC
05.2023 - 08.2023
- Accepted intake of cases from all referral sources and logged into office’s referral log
- Compiled new patient information from referral source assuring accuracy in communicating to PCP and Vendors
- Interacted with clients and client families to ensure quality care and client satisfaction
- Initiated progress toward agency growth, maintaining relationships with referral sources
- Provided input and quality improvement suggestions regarding intake process to management
- Utilized HHA Exchange
- Assisted in developing policies and procedures related to intake processes.
Recruiter
Special Touch Home Care
11.2022 - 05.2023
- Participated in industry networking events to build talent pipeline.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Updated and maintained candidate records in the recruitment database.
- Negotiated salary and benefits packages with candidates.
- Provided hiring status updates to HR and managers for comprehensive oversight.
Education
New Visions AIM Charter Highschool 1
Secondary School of Journalism
Skills
- Guest Relations
- Call Routing
- Front Office Management
- Mail distribution
- Office Organization
- Data Entry
- Recordkeeping
- Recruitment
- Pre-Employment Screening
- New Hire Orientation
- Human resources policies
- Background Checks
Languages
Haitian Creole
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Caremax
01.2024 - 07.2024
Intake Coordinator/Case Coordinator
A-Plus Care HHC
05.2023 - 08.2023
Recruiter
Special Touch Home Care
11.2022 - 05.2023
New Visions AIM Charter Highschool 1
Secondary School of Journalism
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