JoAnna Farris
Colorado Springs,Co
Summary
Highly organized and detail oriented Facility Manager bringing 10 years of experience in Operations Engineering and 30+ years of excelled Customer Experience. Offering error free compliance inspections, work order cradle to grave processing on reactive and proactive work orders, all while meeting or exceeding all KPI's.
Overview
17
17
years of professional experience
Work History
Assistant Facility Manager
JLL At T. Rowe Price
10.2021 - Current
- Drive customer satisfaction by meeting KPI's set forth by the governing scope of work.
- Problem solving work needed with various business units and properties in Colorado and California.
- Always meets goal deadlines.
- Reconcile customer survey improvement opportunities.
- Put action plans in place for all items of areas of improvement.
- Successfully partner with T. Rowe Price CREWS and various Business Group Managers.
- Deliver localized solutions and services that prioritize health and safety, saving thousands of dollars during the Space Optimization Project to donate items including hazardous materials for free, and free pick up from the site.
- Assist in budget development and financial tracking contributing to cost-effective management of the facility.
- Vendor management to include; janitorial, plant, painters, wood workers, and flooring technicians.
- Streamlined work order processing systems which lead to faster, well documented resolution times.
- Worked closely with vendors from Eurest, the kitchen vendor, Elevations, the fitness center vendor and Allied Security the safety vendor.
- Design, define, create scope of work for the previously nonexistent Event program at the Colorado Springs site.
- Ensure monthly forecast accuracy to within 5% of controllable spending
- Lease administration. Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Foster a caring, meritocratic, and diverse work environment
- Partner with contract connections in Owings Mills to provide transparent effective Safety awareness and training. Including conducting weekly safety meetings.
- Ensure contracted vendors align with the Customer and JLL policies regarding diversity, inclusion, and safety.
- Facilitated smooth transitions during periods of organizational and Space Optimization project initiatives.
- Serve as POC for invoice approval, purchase order approval, and maintaining those documents within the company databases.
Lead Work Controller
Kira at United States Air Force Academy
03.2013 - 12.2019
- Serve as Liaison between t craftsman and contractors to ensure jobs are being completed to the customers specifications.
- Determine priority of work, routine, urgent or emergency.
- Underwrite all requests for service from customers to determine the legitimacy and severity of each issue.
- Work within AWIMS, ACES, IWIMS and Maximo. Generating reports for leadership that reflect KPI's are being met and exceeded. Manage and Maintain the entire workforce of the Base area maintenance crew to include the individual shop leads and cadet foreman as well as the individual; plumbers, HVAC personnel, structures, and electricians
- Serve on the Unit Control Center that reports to the Emergency Control Center in times of emergency.
- Lead a team of 6 in overseeing the generation of 600 daily work orders, issued to 150 different maintenance engineers and 15 different shops. Monitored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Manage and maintain the entire workforce of the Pavement and Equipment and Exterior Utility shop areas to include, exterior plumbing, power pro/generators, heat plant, wastewater treatment plant, and emergency management systems shop
Executive Account Manager
Wells Fargo Insurance
03.2007 - 09.2009
- Maintained Insurance License in all 50 states for all insurance lines including; Life, Health, Commercial Liability, Personal Home and Auto.
- Coordinated sales presentations tailored to individual client needs, showcasing company offerings effectively.
- Conducted annual account reviews, identifying areas for improvement and implementing necessary changes for optimal performance.
- Managed book of business in excess of 10 million.
- Ten years of holding licenses, including completing all continuing education requirements that includes hours of ethics and specialized Affluent Customer training.
- Built relationships with customers to achieve high sales performance.
Skills
- Work Order Management
- Building Maintenance
- Space Optimization, combined 600k sq ft into 300K
- Emergency Preparedness
- Event Planning and Execution
- Asset Management
- Environmental/Energy Compliance
- Planning and scheduling
- Leadership and supervision
- Service contracts management
- Managed monthly operating budget of $250k, meeting KPI of within 6% accuracy of forecasted budget
- Strategic Planning for T Rowe Price Colorado, California locations
- Operations Engineering
- Performance Assessments
- Personnel Oversight
- Database Maintenance
- Team Leadership, Doubled Size of Customer Service Associates
- Analytical Thinking
- Disaster preparedness
- Hospitality and Soft Services Expert
Timeline
Assistant Facility Manager
JLL At T. Rowe Price
10.2021 - Current
Lead Work Controller
Kira at United States Air Force Academy
03.2013 - 12.2019
Executive Account Manager
Wells Fargo Insurance
03.2007 - 09.2009