Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JoAnna Feazell

Pahrump,NV

Summary

Dynamic Box Truck Driver with proven expertise in delivery coordination and vehicle maintenance at On It Trucking LLC. Recognized for exceptional customer service and attention to detail, fostering strong client relationships that led to repeat business. Adept at route planning and maintaining safety compliance, ensuring timely and efficient deliveries. Highly capable Senior Customer Service Associate with robust experience in customer interaction, problem resolution, and team leadership. Possess strong communication skills and adept at building positive relationships with customers to enhance loyalty and satisfaction. Known for effectively managing customer service operations and contributing to company success through innovative strategies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Box Truck Driver

On it trucking llc
Las Vegas, NV
02.2022 - 01.2025
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Kept accurate logs of all deliveries and trips.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Adhered to all applicable laws, rules, regulations and standards set forth by local government agencies.
  • Performed routine maintenance on delivery vehicles, such as checking oil and coolant levels, brakes, and tires.
  • Fostered relations with clients to build trust, resulting in repeat business and referrals.
  • Encompassed reliability and dependability by being available for assignments on short notice.
  • Presented clean, professional appearance to promote positive company image.
  • Responsible for pre-trip inspections to ensure safety and compliance with DOT regulations.
  • Utilized GPS navigation system when necessary for efficient routing purposes.

Waitress

El Inferno nightclub
Las Vegas , NV
11.2022 - 04.2024
  • Maintained cleanliness of work area including wiping down glassware and washing utensils as needed.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Ensured cleanliness of tables, bar area, and workstations at all times.
  • Created and maintained a welcoming atmosphere for all guests.
  • Communicated with patrons to offer friendly service and determine needs.
  • Coordinated with management to organize special events and promotions.
  • Served cocktails, beverages, and selected dishes promptly and accurately.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Ensured compliance with health and safety regulations at all times.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Built positive relationships with other front-of-house and kitchen staff.

Waitress

Stuff my turkey
Las Vegas , NV
01.2023 - 12.2023
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responded to ad hoc cleaning duties at end of shift.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.
  • Informed customers of daily specials and signature menu items.
  • Trained new employees to perform duties.

Waitress

Crush bar and hookah lounge
Las Vegas, NV
03.2022 - 07.2023
  • Stocked service areas with supplies during slow periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Performed basic math calculations when computing bills for customers' meals.
  • Provided accurate change for cash transactions using a cash register system.
  • Greeted customers and provided customer service.
  • Provided training to new customer service representatives.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Ensured that customer service standards were met by providing excellent customer service skills.

Call Center Representative

Fountain Tire
Las Vegas , Nevada
02.2020 - 05.2021
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Sales Associate

Champs Sports
Las Vegas , Nevada
03.2018 - 11.2018
  • Answered incoming telephone calls to provide store, products and services information.
  • Conducted inventories on a regular basis to track stock levels.
  • Used technology resources to assist customers in locating and selecting items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Worked with fellow sales team members to achieve group targets.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Tracked sales performance metrics to identify trends in market place.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Sales Associate

Sheikh Shoes
Las Vegas, Nevada
07.2015 - 01.2017
  • Answered incoming telephone calls to provide store, products and services information.
  • Conducted inventories on a regular basis to track stock levels.
  • Used technology resources to assist customers in locating and selecting items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Worked with fellow sales team members to achieve group targets.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Tracked sales performance metrics to identify trends in market place.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers with product selection, sizing and styling.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

High School Diploma -

Canyon Springs High School Law And Leadership
Las Vegas, NV
06-2016

Some College (No Degree) - Cosmetology

Euphoria Institute of Beauty’s Arts And Science
Las Vegas, NV

Some College (No Degree) - CDL Trucking

Rtds
Las Vegas, NV

Skills

  • Vehicle operation
  • Route planning
  • Record keeping
  • Delivery coordination
  • Vehicle maintenance
  • Safety compliance
  • Customer service
  • Payment processing
  • Time management
  • Problem solving
  • Attention to detail
  • Communication skills
  • Stress tolerance capacity
  • Professionalism
  • Teamwork and collaboration
  • Multitasking
  • Basic math skills

Certification

  • CDL class A no restrictions
  • Passenger endorsement

Timeline

Waitress

Stuff my turkey
01.2023 - 12.2023

Waitress

El Inferno nightclub
11.2022 - 04.2024

Waitress

Crush bar and hookah lounge
03.2022 - 07.2023

Box Truck Driver

On it trucking llc
02.2022 - 01.2025

Call Center Representative

Fountain Tire
02.2020 - 05.2021

Sales Associate

Champs Sports
03.2018 - 11.2018

Sales Associate

Sheikh Shoes
07.2015 - 01.2017

High School Diploma -

Canyon Springs High School Law And Leadership

Some College (No Degree) - Cosmetology

Euphoria Institute of Beauty’s Arts And Science

Some College (No Degree) - CDL Trucking

Rtds

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