JoAnna Ferguson
McKinney,TX
Summary
Experienced with team leadership, operational efficiency, and strategic planning. Utilizes advanced problem-solving to enhance productivity and resolve conflicts effectively. Track record of fostering collaboration and achieving significant results.
Overview
26
26
years of professional experience
Work History
Co-Manager
Hobby Lobby
04.2017 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction. (grew store from $4.9 million to $5.3 million in 10 months.)
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data and executed promotional strategies, enhancing customer engagement and sales. (13.6% increase year over year, outpacing district average growth for existing stores.)
- Developed staff training programs, enhancing team productivity and service quality. (Improved compliance scores from 89% (fail) to 96% (above average).)
Sales Representative
Blazer Brusa Sales, Sales Associates
04.2007 - 06.2013
- Cultivated strong client relationships to drive repeat business and enhance customer loyalty.
- Developed tailored sales presentations to address specific client needs and close deals effectively.
- Managed 25 product lines for West Texas and Arkansas territory.
Department Supervisor
Gateway Church
07.2011 - 05.2012
- Supervised team operations, developed training materials, and conducted onboarding sessions for new staff members.
- Coordinated scheduling of volunteer staff for various church events and activities.
- Increased Women's special event attendance by 14% to last year.
Assistant Store Manager
Pottery Barn
05.2003 - 05.2005
- Led daily operations to enhance store performance and customer satisfaction.
- Trained and mentored team members on best practices for inventory control.
- Implemented efficient stockroom layouts to enhance workflow and accessibility.
Assistant Buyer
Neiman Marcus
01.2000 - 08.2000
- Coordinated with vendors to ensure timely delivery of merchandise and optimal inventory levels.
- Analyzed market trends to support strategic purchasing decisions for seasonal collections.
- Managed purchase orders, ensuring accuracy and compliance with company standards.
Education
Bachelor of Science - Marketing
A&M University
College Station, TX12-1999
Skills
- Team management
- Workforce development
- Relationship building
- Coaching and mentoring
- Customer relationship management
- Professional and courteous
- Scheduling and coordinating
- Event planning
Timeline
Co-Manager
Hobby Lobby
04.2017 - Current
Department Supervisor
Gateway Church
07.2011 - 05.2012
Sales Representative
Blazer Brusa Sales, Sales Associates
04.2007 - 06.2013
Assistant Store Manager
Pottery Barn
05.2003 - 05.2005
Assistant Buyer
Neiman Marcus
01.2000 - 08.2000
Bachelor of Science - Marketing
A&M University