Summary
Overview
Work History
Education
Skills
Affiliations
Software
Generic

Joanna Ferrell

Cloud Engineering Project Lead
Lake Lynn,PA

Summary

Highly-qualified Engineering Project Manager adept at collaborating with customers, team members and outside departments to complete work within deadlines and budget constraints. Expertise includes controlling costs, improving quality and building cohesive teams focused on performance.

Overview

11
11
years of professional experience

Work History

Cloud Engineering Project Lead

PTC
Boston, MA
05.2020 - Current
  • As a leader on the customer success team, managed the Production Control process as well as own decommission process for the entirety of the rapidly expanding PTC Cloud SaaS portfolio.
  • Managed the workflow of production of new SaaS software, ensuring customer success.
  • Own the decommissioning workflow of the environments that are no longer under contract, reducing the monthly spending for unused products.
  • Create and execute decommissioning tickets utilizing knowledge of Azure and AWS servers to create successful decommissioning.
  • Create quarterly, daily, and weekly reports providing outlook on KPI to senior leadership.
  • Collaborate with other members of Cloud business regarding all aspects of the Cloud business directive.
  • Kept project on schedule and within budget while serving as project leader.


Communication Specialist

Falcon Consulting and Management
Morgantown, West Virginia
10.2019 - 05.2020
  • Project manager for multiple projects relating to the external communication and successful launch of WestRidge Commercial Development
  • Project manager for Mountain Air Services website development and logo as well as communication to develop a complete rebrand of the company
  • Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
  • Created ad hoc requests using Adobe Photoshop, Adobe InDesign including invitations, marketing flyers and templates for future use
  • Created a system for updating company’s fleet vehicle records
  • Maintained and updated companywide server
  • Cultivated and maintained strong relationships with media outlets.
  • Built media kits in support of specific strategic initiatives.
  • Secured media coverage for clients, company and specific campaigns.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Wrote press releases for routine use and crisis management.
  • Developed original content for blog posts and website articles.


Business Analyst II

KeyLogic Systems, National Energy Technology Lab
Morgantown, West Virginia
05.2016 - 10.2019
  • Planned and executed convention budgets and request for NETL attendance and exhibition
  • Developed communication strategies for exhibitions, including B2B and B2C engagement
  • Coordinated meetings and events for the department of Science and Technology
  • Coordinated meetings, communication, and events for NETL’s Senior Fellows
  • Created technical notes and presentations specializing in High Powered Computing and Coal Fired Power Plants
  • Represented NETL at industry events and conferences
  • STEM Ambassador for NETL
  • Created and executed CRADAs including coordinating with Longview Power Plant for combined in kind research efforts
  • Technical writing for Funding Opportunity Announcements
  • Controlled financial data for 19 activities
  • Communicated financial planning and strategic planning to each lead as well as federal client
  • Worked with subcontractors to ensure successful technical work, creation of subcontracts with KeyLogic, payment directives and travel authorizations
  • Cost control for multiple Funding Opportunity Announcements throughout the fiscal year

Geologic Systems Information Manager

Clearwater Land Services, Deep
Creek, Maryland
03.2012 - 11.2016
  • Provided all GIS mapping for company and clients
  • Ran full land and mineral titles when necessary
  • Successfully created new target area maps for entire projects, was a collaborator on necessities useful to making QGIS a more successful open source program
  • B2B business communication with Antero Resources as well as other contractors to ensure successful collaborations on multiple projects

PR Manager

Alliance Industries
Marietta, Ohio
06.2011 - 01.2012
  • Maintained monthly and yearly advertising and public relations budgets for each company included in Alliance Industry umbrella
  • Chose bands to come to the Adelphia Music Hall, created and controlled rider for the band, along with all their needs
  • Created communication plan for all areas of Alliance, to ensure smoother internal resource sharing
  • Constructed and carried out largest event to date at the Adelphia Music Hall with record attendance

Head Wrangler

Wilderness Trails Ranch
Durango, Colorado
05.2007 - 09.2007
  • Maintained 80 horses and 1000 head of cattle
  • Planned rides for guests and kept schedule for wranglers
  • Took guests on daily trail rides, taught dance lessons, created events for guests to enjoy while at the ranch
  • Created liability waiver for each guest to sign, and metrics to determine correct horse to rider

Education

PhD - Communication

Liberty University

MA - Business Administration

West Virginia University

MA - International Business

Marietta College

BS - Political Science

Marietta College

Skills

    Budget administration

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Affiliations

Customer Experience Advisory Committee, George Washington University

United States Department of Energy STEM Ambassador

Software

Service Now

Salesforcecom

AWS

Azure

MS Office

Bluebeam

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Joanna FerrellCloud Engineering Project Lead