Joanna Fleischer
Scottsdale,AZ
Summary
To secure funding to further my education which will allow me to contribute to my community and be a productive member of society.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrator - Healthcare Administration
True Wellness Support Services
Mesa, AZ
10.2021 - Current
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Documented business requirements, functional specifications and training procedures.
- Represented company professionally when engaging with public and government agencies.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Implemented policies and procedures to achieve goals while meeting patient and associate expectations.
- Researched health center standards and guidelines to identify best practices and improvement opportunities.
- Assessed need for new or enhanced systems and applications to accomplish business objectives.
- Responded proactively to concerns and questions by acting on patient feedback.
- Chaired staff meetings, providing status updates on key activities to clinical management.
ABA Behavior Therapist
Trumpet Behavioral Health
Scottsdale, AZ
08.2021 - 05.2022
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports.
- Designed and implemented rehabilitation plans for patients with cognitive dysfunctions.
Special Education Teacher
Lexington Life Academy
Phoenix, AZ
01.2021 - 05.2021
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
- Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
Teaching Assistant
Professor Khaerannisa Cortes
Tempe, AZ
01.2020 - 05.2020
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Assisted teachers with lesson preparation and curriculum implementation.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided one-on-one assistance and tutoring to students requiring additional help.
Education
Master of Science - Family And Human Development
Arizona State University
Tempe, AZ08.2023
Bachelor of Science - Family And Human Development
Arizona State University
Tempe, AZ05.2020
High School Diploma -
Nogales High School
Nogales, AZ05.2016
Skills
- Filing management
- Microsoft Office
- SPSS (statistics software)
- Spanish (coversational)
- Behavioral/cognitive skills development
- IEP Knowledge/Instruction
- Behavior monitoring
- Active listening
- Relationship building
- Recordkeeping and File Management
- Attention to Detail
- Verbal and Written Communication
- Incident reporting
Certification
- Fingerprint Clearance Card IVP
- CPR AND First Aid
- Substitute Teaching Certificate
Timeline
Administrator - Healthcare Administration
True Wellness Support Services
10.2021 - Current
ABA Behavior Therapist
Trumpet Behavioral Health
08.2021 - 05.2022
Special Education Teacher
Lexington Life Academy
01.2021 - 05.2021
Teaching Assistant
Professor Khaerannisa Cortes
01.2020 - 05.2020
Master of Science - Family And Human Development
Arizona State University
Bachelor of Science - Family And Human Development
Arizona State University
High School Diploma -
Nogales High School
- Fingerprint Clearance Card IVP
- CPR AND First Aid
- Substitute Teaching Certificate
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