Joanna Fowler
Colonial Heights,VA
Summary
Hardworking and professional with excellent customer service as a cashier and server. Works well with a team and eager to learn new procedures to improve the work environment.
Overview
2
2
years of professional experience
Work History
Cashier /Restaurant Server
Roma Italian Ristorante
08.2023 - Current
- Provided a flexible work schedule and worked extra shifts for the restaurant's needs.
- Handled multiple payment methods accurately, minimizing errors and potential losses.
- Communicated professionally to the kitchen, host, and servers.
- Bussed tables between customers to keep the tables open to handle a larger volume of customers.
- Trained new employees to perform cashier duties.
- Booked banquet room and prepared reservations with customers over the phone and in person.
- Enhances customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Used slow periods to stock supplies, clean tables, refill ice, and assist other employees.
- Provided support to servers during busy hours.
- Maintained a neat checkout area by consistently cleaning countertops, registers, and doors.
- Shared knowledge of menu items, cooking methods, and restaurant information with customers.
- Performed in opening and closing shift tasks to keep the restaurant working efficiently.
Cashier/Restaurant Food Server
Vincenzo's Italian Restaurant
05.2022 - 03.2023
- Greeted customers entering the store with an enthusiastic and positive presence.
- Helped customers over the phone by placing orders, asking questions, and solving problems.
- Operated cash register, check, and credit card with high accuracy.
- Assisted customers with refunds and revolving transactions issues and utilized computer skills to process payments and issue receipts.
- Can multi-task multiple tables at once with over 20 customers at one table.
- Responded to customer requests by delivering beverages, appetizers, entrees, and desserts promptly.
- Asked for customer’s identification before serving alcoholic beverages.
- Answered and responded promptly to customers' questions about store policies and concerns.
- Provided support to servers during busy hours.
- Maintained clean and organized dining areas and bar to uphold restaurant hygiene standards.
Education
High School Diploma -
Bridge Academy
Chesterfield, VA05.2021
Skills
- Customer Service
- Customer Assistance
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Customer Relations
- Written and verbal communication
- Order Taking
- Basic Math Competence
- Product restocking
Timeline
Cashier /Restaurant Server
Roma Italian Ristorante
08.2023 - Current
Cashier/Restaurant Food Server
Vincenzo's Italian Restaurant
05.2022 - 03.2023
High School Diploma -
Bridge Academy
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