Joanna Fowler
Colonial Heights,VA
Summary
Hardworking and professional with excellent customer service as a cashier and server. Works well with a team and eager to learn new procedures to improve the work environment.
Overview
2
2
years of professional experience
Work History
Cashier /Restaurant Server
Roma Italian Ristorante
2023.08 - Current
- Provided a flexible work schedule and worked extra shifts for the restaurant's needs.
- Handled multiple payment methods accurately, minimizing errors and potential losses.
- Communicated professionally to the kitchen, host, and servers.
- Bussed tables between customers to keep the tables open to handle a larger volume of customers.
- Trained new employees to perform cashier duties.
- Booked banquet room and prepared reservations with customers over the phone and in person.
- Enhances customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Used slow periods to stock supplies, clean tables, refill ice, and assist other employees.
- Provided support to servers during busy hours.
- Maintained a neat checkout area by consistently cleaning countertops, registers, and doors.
- Shared knowledge of menu items, cooking methods, and restaurant information with customers.
- Performed in opening and closing shift tasks to keep the restaurant working efficiently.
Cashier/Restaurant Food Server
Vincenzo's Italian Restaurant
2022.05 - 2023.03
- Greeted customers entering the store with an enthusiastic and positive presence.
- Helped customers over the phone by placing orders, asking questions, and solving problems.
- Operated cash register, check, and credit card with high accuracy.
- Assisted customers with refunds and revolving transactions issues and utilized computer skills to process payments and issue receipts.
- Can multi-task multiple tables at once with over 20 customers at one table.
- Responded to customer requests by delivering beverages, appetizers, entrees, and desserts promptly.
- Asked for customer’s identification before serving alcoholic beverages.
- Answered and responded promptly to customers' questions about store policies and concerns.
- Provided support to servers during busy hours.
- Maintained clean and organized dining areas and bar to uphold restaurant hygiene standards.
Education
High School Diploma -
Bridge Academy
Chesterfield, VA05.2021
Skills
- Customer Service
- Customer Assistance
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Customer Relations
- Written and verbal communication
- Order Taking
- Basic Math Competence
- Product restocking
Timeline
Cashier /Restaurant Server
Roma Italian Ristorante
2023.08 - Current
Cashier/Restaurant Food Server
Vincenzo's Italian Restaurant
2022.05 - 2023.03
High School Diploma -
Bridge Academy
Similar Profiles
Macauley ParkerMacauley Parker
Bartender at Roma Italian RistoranteBartender at Roma Italian Ristorante
Jordan UnderwoodJordan Underwood
Wait Staff Member at Vincenzo's Italian RestaurantWait Staff Member at Vincenzo's Italian Restaurant
Jose Angel UrietaJose Angel Urieta
Cook at Roma Mia Ristorante ItalianoCook at Roma Mia Ristorante Italiano