Joanna Franco
SAN LEANDRO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Center Director
Learn and Play Montessori School
01.2025 - Current
- Supervise and support a team of 29+ staff, providing coaching, mentorship, and ongoing professional development
- Partner with families to address behavioral, developmental, and financial needs, connecting them with appropriate community resources and support services
- Conduct family meetings and consultations, providing guidance, advocacy, and individualized support plans
- Create and maintain confidential student files for up to 230 children, ensuring full compliance with state licensing regulations and accurate documentation
- Maintain and audit parent financial ledgers, ensuring accuracy, accountability, and timely follow-up with families
- Ensure compliance with state licensing and regulatory requirements, successfully preparing for and completing audits and inspections
- Oversee center operations including budget management for food, supplies, and program needs
- Organize and lead community outreach, enrollment events, and school tours, supporting family engagement and access to services
- Facilitate monthly staff trainings and individualized coaching sessions to strengthen quality of care and inclusive practices
- Collaborate in leadership meetings to develop strategies that improve family engagement, program quality, and child outcomes
- Support families in navigating challenging situations, including behavioral concerns, transitions, and referrals for additional services when needed
- Promote a trauma-informed, culturally responsive environment that supports children and families from diverse backgrounds
Administrative Assistant
Learn and Play Montessori School
06.2024 - 01.2025
- Managed daily office operations to ensure smooth functioning of administrative tasks.
- Assisted in scheduling appointments, maintaining calendars, and coordinating meetings for staff and parents.
- Developed and maintained filing systems to organize student records and school documentation efficiently.
- Communicated effectively with parents and staff to address inquiries and provide necessary support.
- Supported the implementation of school events by coordinating logistics and preparing materials as needed.
- Utilized various software tools to manage data entry and maintain accurate records for students and staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Site Supervisor/ Educational Coordinator
Banana Fana Preschool
10.2021 - 06.2024
- Supervised daily operations ensuring compliance with safety and educational standards.
- Coordinated staff schedules to optimize classroom coverage and maintain a supportive learning environment.
- Mentored new staff on best practices in early childhood education and classroom management techniques.
- Implemented behavior management strategies to foster positive interactions among children and staff.
- Conducted regular assessments of children's progress, communicating findings to parents during meetings.
- Collaborated with parents and community resources to support children's developmental needs effectively.
- Maintained records and logs of work performed and materials and equipment used.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Provided onsite training to help develop employee skills.
TK Lead Spanish Teacher
SF Tikes Academy
07.2017 - 10.2021
- Developed and implemented engaging Spanish language curriculum for diverse age groups.
- Fostered a positive classroom environment to enhance student participation and enthusiasm for learning.
- Employed interactive teaching methods, including games and technology, to facilitate language acquisition.
- Assessed student progress through regular evaluations and tailored instructional strategies accordingly.
- Organized cultural events to promote understanding of Spanish-speaking countries and traditions among students.
- Attended department meetings to develop and update course curricula.
- Built variety of formative and summative assessments to measure student progress.
- Developed and implemented behavior management plans to address student issues.
- Established and maintained professional relationships with students, staff, parents and community members.
Teacher Assistant
Big City Montessori School
11.2016 - 07.2017
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Facilitated small group instruction to enhance student understanding of core concepts.
- Monitored student behavior, promoting a positive learning environment through effective communication.
- Adapted instructional materials to meet diverse learning needs and styles of students.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Front Office Assistant
City College of San Francisco- Student Support Services
01.2013 - 04.2014
- Managed front desk operations, ensuring seamless communication between students and support services.
- Coordinated appointment scheduling for academic advising and counseling services, optimizing student access to resources.
- Developed and maintained electronic filing systems, enhancing data retrieval efficiency for student records.
- Assisted in organizing workshops and events that promoted student engagement and academic success initiatives.
- Implemented improvements in office workflows, reducing response times for student inquiries and requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
Education
Associate of Science - Early Childhood Education And Family Studies
City College of San Francisco
San Francisco, CA06-2022
Skills
- Program promotion
- Training and mentoring
- Team building
- Space organization
- Recordkeeping requirements
- Multitasking
- Adaptability and flexibility
- Customer service management
- Relationship building
- Staff training/development
- Recruitment and hiring
Languages
Spanish
Native or Bilingual
Timeline
Center Director
Learn and Play Montessori School
01.2025 - Current
Administrative Assistant
Learn and Play Montessori School
06.2024 - 01.2025
Site Supervisor/ Educational Coordinator
Banana Fana Preschool
10.2021 - 06.2024
TK Lead Spanish Teacher
SF Tikes Academy
07.2017 - 10.2021
Teacher Assistant
Big City Montessori School
11.2016 - 07.2017
Front Office Assistant
City College of San Francisco- Student Support Services
01.2013 - 04.2014
Associate of Science - Early Childhood Education And Family Studies
City College of San Francisco