Joanna Fria
Richmond
Summary
Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resources Manager
SMI Hotel Group
05.2024 - Current
- Recruited, interviewed, and hired qualified candidates.
- Planned and led new hire orientations.
- Managed job postings and applicant tracking in Hireology
- Managed required training and policy acknowledgments for all new employees
- Maintained confidential personnel records, benefits documentation
- Oversaw performance review processes.
- Facilitated management training on interviewing, hiring, disciplinary actions, performance reviews, and compliance topics.
- Advised leadership on employee relations issues.
- Investigated employee complaints and grievances; led conflict resolution efforts.
- Handled unemployment claims, appeal responses, and represented the organization in HR-related hearings.
- Supervised payroll functions.
- Monitored compliance with brand standards and regulatory requirements.
- Directed employee relations programs and recognition events
- Led accident investigations and coordinated with insurance carriers for timely incident reporting.
- Ensured full compliance with federal and state HR laws and regulations; updated internal policies as needed.
Human Resource Compliance Coordinator
Diversity Training and Support Center
06.2023 - 03.2024
- Created employee files for new hires during orientation and onboarding
- Developed job descriptions
- Screened candidates and resumes
- Conducted interviews and identified top candidates for open positions
- Assisted in terminations and disciplinary actions
- Managed the assignment of all regulatory DBHDS training for new and existing employees
- Completed quarterly audits to ensure employee files are in accordance with SOP
Human Resource Assistant
Diversity Training and Support Center
02.2023 - 06.2023
- Prepared onboarding paperwork
- Scheduled trainings and exams for new hires
- Assisted in new hire orientation
- Performed audits on employee files to ensure all required documents were filed appropriately
- Updated employee records such as promotion, terminations, and new certifications
Human Resource Lead
Belk
06.2022 - 12.2022
- Planned and managed recruitment and selection of staff
- Planned and conducted new employee orientation
- Reviewed and updated employee rules and regulations
- Maintained knowledge of legal requirements and government reporting regulations affecting HR functions
- Provided support in the employee discipline process
- Oversaw employee performance
- Maintained employee records
Manager
Popshelf
12.2019 - 05.2022
- Trained associates in customer advocacy, workplace culture, productivity
- Oversaw daily operational processes within the retail store
- Achieved sales goals by planning, teaching, motivating, mentoring, and providing feedback to associates
- Managed inventory and monitor inventory purchases
- Communicated with other store managers to implement best practices
Education
Bachelor of Arts - Political Science, Public Administration
East Tennessee State University
Johnson CitySkills
- Compliance with HR regulations
- Employee onboarding
- Benefits administration
- Workplace conflict resolution
- Coaching and guidance
- Talent acquisition
- Action plan development
Certification
- Adult First Aid/ CPR/AED (Instructor).
- Public Notary
FOREIGN LANGUAGE
Spanish (Fluent)
Timeline
Human Resources Manager
SMI Hotel Group
05.2024 - Current
Human Resource Compliance Coordinator
Diversity Training and Support Center
06.2023 - 03.2024
Human Resource Assistant
Diversity Training and Support Center
02.2023 - 06.2023
Human Resource Lead
Belk
06.2022 - 12.2022
Manager
Popshelf
12.2019 - 05.2022
Bachelor of Arts - Political Science, Public Administration
East Tennessee State University