Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Garcia

Arlington,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Childcare Teacher

Bizzy Kids Learning Center
06.2025 - Current
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Increased student participation by implementing creative and interactive learning activities.
  • Organized small groups of children while transitioning to and from outdoor play.

Driver

Lyft And Uber
01.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Inbound/Outbound Sales Representative

Holiday Inn Club Vacations Resort
01.2018 - 02.2020
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Packing, Shipping, and Receiving Assembler

Allied Electronics
01.2016 - 02.2018
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.

Guest Relations/ Sponsorship

Six Flags Over Texas
02.2012 - 02.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Diploma -

Cortiva Institute
Arlington Tx
06-2020

Newman International Academy of Arlington
Arlington, TX
05-2015

Skills

  • Customer relationship building
  • Target achievement
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center customer service
  • POS

Timeline

Childcare Teacher

Bizzy Kids Learning Center
06.2025 - Current

Driver

Lyft And Uber
01.2020 - Current

Inbound/Outbound Sales Representative

Holiday Inn Club Vacations Resort
01.2018 - 02.2020

Packing, Shipping, and Receiving Assembler

Allied Electronics
01.2016 - 02.2018

Guest Relations/ Sponsorship

Six Flags Over Texas
02.2012 - 02.2016

Diploma -

Cortiva Institute

Newman International Academy of Arlington

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