Joanna Garcia Gomez
Phoenix,AZ
Summary
Dynamic and bilingual professional with a proven track record in office administration and client communication, honed across roles at Arizona Reproductive Medicine Specialists and other esteemed organizations. Excelled in interdepartmental collaboration and multitasking, significantly enhancing operational efficiency. Expert in correspondence drafting and fluent in English and Spanish, consistently delivering results beyond expectations.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Arizona Reproductive Medicine Specialists
Phoenix, AZ
08.2024 - Current
- Ensured compliance with company policies by verifying identity documents for new account openings.
- Upheld and refreshed workplace protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Executed various support activities like organizing files, operating photocopiers, and digitizing documents.
- Communicated visitor guidelines effectively.
- Handled sensitive information in a confidential manner.
- Handled incoming and outgoing mail and packages.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Compiled and prepared reports and documents as requested.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
Front Desk Receptionist
Salvation Army Kroc Community Center
Phoenix, AZ
06.2021 - 11.2022
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated and maintained office policies and procedures.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Daycare Worker
Salvation Army Kroc Community Center
Phoenix, AZ
06.2021 - 11.2022
- Communicated regularly with parents regarding their child's progress or concerns.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Established good relationships with families through open communication about their child's progress.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
Cashier
Wendy's Restaurant
Phoenix, AZ
05.2020 - 12.2020
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Student Choice High School
Phoenix, AZ05-2022
Skills
- Interdepartmental Collaboration
- Correspondence typing
- Mail distribution
- Correspondence drafting
- Spreadsheet tracking
- Scheduling
- Clerical support
- Client communication
- Office administration
- Call forwarding
- File organization
- Data entry
- Fluent in English and Spanish
- Multitasking and organization
Languages
English
Full Professional
Spanish
Professional
Affiliations
- I love listening to music
- I enjoy drawing
- i love giving back to the community
- I take pride in caring for my little brother and ensuring his well being
Timeline
Front Desk Receptionist
Arizona Reproductive Medicine Specialists
08.2024 - Current
Front Desk Receptionist
Salvation Army Kroc Community Center
06.2021 - 11.2022
Daycare Worker
Salvation Army Kroc Community Center
06.2021 - 11.2022
Cashier
Wendy's Restaurant
05.2020 - 12.2020
High School Diploma -
Student Choice High School
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