Joanna Gonzalez
Kansas City,MO
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Kansas City, MO
06.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Hostess
El Tapatio Mexican Food
Sedalia, MO
06.2020 - 02.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Sales Associate
Nike Company Store
Kansas City, Missouri
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
James Madison High School
(Homeschooled)05.2023
Bachelor of Business - Business Administration
Park University
Parkville, Mo 01.2023 - Current
Skills
- Coffee and Tea Preparation
- Equipment Checks and Assessments
- Workstation Maintenance
- Hospitality and Professionalism
- Menu Memorization
- Stocking Supplies and Retail Products
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat sales associate & supervisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Timeline
Sales Associate
Nike Company Store
07.2024 - Current
Bachelor of Business - Business Administration
Park University
01.2023 - Current
Shift Supervisor
Starbucks
06.2021 - Current
Hostess
El Tapatio Mexican Food
06.2020 - 02.2021
High School Diploma -
James Madison High School