Joanna Gonzalez
Lowell,AR
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Office Manager
Marck Industries
07.2023 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Consistently met deadlines for completion of assigned tasks, enabling smooth transitions between shifts without disrupting facility operations.
- Collaborated with senior management on strategic initiatives to improve overall operations at the facility level.
- Implemented cost-saving measures for facility operations, reducing overhead expenses without compromising service quality or employee satisfaction.
Accounts Payable Specialist
Peterbilt Of NWA
02.2021 - 07.2023
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Input financial data and produced reports using Excel.
- Sent out credit applications/references to create charge account, as well as create vendor accounts.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Compared vendor prices and negotiated for optimal savings.
Customer Service Advocate
Amerigas
07.2019 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Promoted available products and services to customers during service, account management and order calls.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Checked prices and calculated totals for accurate invoice processing.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative
Walmart
01.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Springdale High School
Springdale, AR05.2015
Skills
- Accounts Payable and Accounts Receivable
- Entry Verification
- Account Auditing
- Document Coding and Classification
- Proactive and Self-Motivated
- Customer Relations
- Bill Payment and Recordkeeping
- Petty Cash Management
- Customer Service
- Fast Learner
- Time Management
- Team Player
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
Languages
Spanish
Timeline
Office Manager
Marck Industries
07.2023 - Current
Accounts Payable Specialist
Peterbilt Of NWA
02.2021 - 07.2023
Customer Service Advocate
Amerigas
07.2019 - 02.2021
Customer Service Representative
Walmart
01.2018 - 07.2019
Springdale High School
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