Joanna Green

• Utilized SEO techniques to improve search engine rankings of websites.
• Contributed ideas during brainstorming sessions for new website features.
• Compose creative shots of the fabrics from different angles that are visually appealing.
• Transferred photographs to computers for editing, archiving and electronic transmission.
• Measured and cut fabric according to specifications.
• Organized fabrics into bundles based on size, color, type.
• Identified defective cuts or fabric defects during inspection process and reported it immediately to supervisors.
• Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
• Provided administrative support to senior management team.
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Greeted visitors, clients and guests in a professional manner and processed sales.
• Developed positive relationships with internal customers through effective communication techniques.
• Entered data into databases accurately and efficiently.
• Served as contact person and source of information to maintain good communication with clients.
• Checked stock to determine inventory levels and maintain products.
• Evaluated completed orders for accuracy before shipping them out.
• Prepared merchandise for shipping or delivery to customers.
• Verified accuracy of shipping information prior to processing orders.
• Assisted with packing and shipping of finished products when needed.
• Tracked shipments using shipping software applications.
• Handled customer inquiries and complaints in a professional manner.
• Provided expertise on product knowledge, services, policies and procedures to customers.
• Assisted in developing marketing campaigns aimed at increasing brand awareness among customers.
• Mentored new employees on procedures and policies to maximize team performance.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
• Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
• Utilized membership model to build recurring client relationships and improve wellness.
• Performed quality, therapeutic bodywork to meet clients' needs.
• Personalized massage services to craft customized sessions.
• Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
• Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
• Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
• Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
• Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
• Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
• Increased sales by providing exceptional service and maintaining positive and energetic attitude.
• Maintained clean, safe and well-organized work environment.
• Maintained patient records, tracking rehabilitation goals and progress
• Communicated with clients to learn about physical condition and symptoms.
• Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
• Referred clients in need of specialized care to healthcare professionals.
• Employed trigger point therapy to relieve specified areas of pain or dysfunction.
• Stimulated and massaged areas of clients' bodies to promote healing.
• Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
• Selected and employed variety of massage techniques to meet client's needs.

Set up and ran my own Massage Therapy Business.

• Discussed body treatment needs and expectations with clients to maintain 100% customer satisfaction.
• Devised informational marketing ads and pamphlets.
• Handled cash and credit card payments daily.
• Double-checked inventories and stocking for treatment.
• Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
• Employed trigger point therapy to relieve specified areas of pain or dysfunction.
• Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
• Analyzed client's medical histories to identify potential root causes of ailments.
• Communicated with clients to learn about physical condition and symptoms.
• Maintained clean, safe and well-organized work environment.
• Maintained patient records, tracking rehabilitation goals and progress

• Addressed injuries, trauma and stress using myofascial release.
• Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
• Employed trigger point therapy to relieve specified areas of pain or dysfunction.
• Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
• Maintained clean, safe and well-organized work environment.
• Instructed patients in proper use of therapeutic exercise techniques and devices.
• Examined clients to identify imbalances and sources of painful or tense areas.
• Maintained patient records, tracking rehabilitation goals and progress
• Coordinated with doctors and chiropractors to execute physical therapy treatment plans.
• Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
• Performed on-site chair massage at individual businesses and schools.
• Set up, broke down and ran booths at Health Fairs.

• Helped patients with admissions process and adhered to state and federal laws.
• Developed, scheduled and guided tours of the facility.
• Processed all inquiries and admissions.
• Serves as a liaison between families and facility at the time of admission.
• Plans and directs family council meetings and keeps families informed of residents status and needs.
• Projects a positive image of the facility to residents, families and the general public.
• Promotes the facility through marketing and public relations.
• Provides information regarding Medicare and Medicaid and other government programs.
• Represents facility at business associations and community groups.
• Coordinates discharge planning, advising family of community and equipment resources.
• Performs charting duties as necessary.
• Assists with feeding, transporting and changing of residents.

• Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
• Responsible for interviewing, hiring, orientating, training and evaluating Massage Therapists.
• Set up schedules for managers and Massage Therapists.
• Develop, schedule, plan and evaluate existing and new fitness/wellness related programs to meet the fitness and wellness needs of members.
• Supervised the daily activities of Laundry Attendants, Locker Room Attendants, Desk Personnel and Massage Therapists.
• Coordinate and schedule aerobics and specialty classes i.e., pilates, yoga and tai-chi courses for 30+ instructors and 350+ participants.
• Interpret agency and department rules and policies for members.
• Work with managers regarding Health Club programs and services.
• Responsible for submitting bi-weekly payroll collection and verification.
• Work with marketing and membership Directors for marketing and membership promotions.
• Develop informational flyers for mailing and/or posting to members.
• Assist with Health Club and Fitness Center activities or fairs.
• Interface with staff, lay committees and members to promote programs, services and activities.
• Responsible for ordering equipment for aerobic and specialty classes within budget guidelines.
• Coordinate and implement new programs within budgetary guidelines.
• Resolve customer concerns proactively to create and maintain a positive environment.
• Promote sales, i.e. membership, snack bar, pro shop, massages, personal training.
• Provide clerical support to the Health Club/Fitness Center Director, including reports and correspondences, to members of the Health Club and Fitness Center.
• Answer multi-line phones, schedule appointments and order office equipments.

• Monitored health and well-being of client, including any significant health changes.
• Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
• Checked mail and handled bill payments.
• Prepared food and helped patients eat to support healthy nutrition.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Aided with mobility and independence, assisted with dressing and occasional bathing.