Joanna gutierrez-martinez
Detroit,MI
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my food safety knowledge and team coordination skills at La Sultana to significantly improve service quality. My proactive approach in maintaining cleanliness and efficiently resolving complaints has been pivotal in fostering a positive environment, demonstrating my commitment to excellence and collaborative teamwork. Outgoing Cafe Clerk with strong customer service background skilled in preparing and packaging food and beverage items in warm and friendly environment. Experienced in operating register to maintain profitability. Abides by health regulations and safety standards. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Cafe Attendant
United Skates of America
06.2024 - Current
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Produced food and drink products adhering to company quality and quantity standards.
- Collaborated with team members to optimize workflow and ensure smooth daily operations.
Front Desk Intern
St.Johns Resort
08.2024 - 06.2025
- Enhanced guest satisfaction by providing efficient and courteous front desk services.
- Demonstrated adaptability by handling diverse responsibilities such as event coordination support or concierge duties as needed.
- Handled cash transactions accurately and securely as part of the check-out process.
- Coordinated with maintenance staff to address facility issues promptly, minimizing inconvenience for guests.
- Assisted in maintaining a clean, organized, and welcoming lobby area for guests.
- Implemented upselling techniques when appropriate to increase revenue from room bookings and additional services offered by the hotel property.
Intern
Cienna Nursing Home
08.2023 - 06.2024
- Assisted in maintaining sanitary kitchen conditions by adhering to food safety standards and protocols.
- Developed strong rapport with patients, families, and healthcare professionals through effective communication skills and a compassionate approach towards nutrition counseling sessions.
- Effectively managed time and workload, prioritizing tasks to ensure timely completion of assigned projects and responsibilities.
- Committed to continuous professional development by attending relevant workshops, conferences, and seminars in the field of nutrition and dietetics.
- Enhanced dietary department efficiency by assisting with menu planning and food preparation.
- Improved patient nutrition by developing and implementing individualized meal plans.
Pet Resort Attendent
Halliday’s Pet Resort and Daycare
06.2023 - 08.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Collaborated with team members to improve overall service quality and guest experience.
Food Service Worker
La Sultana
03.2023 - 06.2023
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Intern
Farbman Real Estate Agency
08.2022 - 06.2023
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
High School Diploma -
Detroit Cristo Rey High School
5679 Vernor Hwy, Detroit, MI 4820906-2025
Skills
- Food safety knowledge
- Cleanliness Maintenance
- Team Coordination
- Cash handling proficiency
- Food Service
- Table Setting
- Upselling strategies
- Beverage Preparation
- Upselling
- Cleaning and organization
- Cleaning and sanitation
- Food handling safety
- Customer Assistance
- Baking
- Cafe inventory
- Team Player
- Customer Service
- Efficient multitasking
- Safe Food Handling
- Kitchen Support
- Quick Learner
- Food Preparation
- Excellent work ethic
- Effective Communication
- Cleanliness and sanitation
- Customer-focused
- Listening
- Meal prep
- Upselling strategy
- Food Safety
- Positive Attitude
- Cleaning and sanitizing
- Cleaning
- Problem-Solving
- Dishwashing
- Problem-solving abilities
- Time Management
- Order Taking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Intern
St.Johns Resort
08.2024 - 06.2025
Cafe Attendant
United Skates of America
06.2024 - Current
Intern
Cienna Nursing Home
08.2023 - 06.2024
Pet Resort Attendent
Halliday’s Pet Resort and Daycare
06.2023 - 08.2023
Food Service Worker
La Sultana
03.2023 - 06.2023
Intern
Farbman Real Estate Agency
08.2022 - 06.2023
High School Diploma -
Detroit Cristo Rey High School
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