Dynamic professional with hands-on experience across diverse sectors including management, education, customer service, manufacturing, quality control, and biological sciences. Known for a proactive approach to problem-solving and a strong ability to navigate challenges, consistently delivering timely support that enhances learning and wellbeing. Recognized for adaptability, creativity, and a results-oriented mindset, committed to making meaningful contributions that advance organizational goals. Excels in fast-paced environments while maintaining organized spaces and preparing essential materials for daily operations. Open to relocating.
Hi, I’m
Joanna Gye
Dallas,TX
Summary
Overview
9
years of professional experience
Work History
Life school Lancaster
Teacher's Aide (K-6)
07.2023 - 03.2025
Job overview
- Served as a mentor to new teacher aides by sharing best practices for supporting both teachers and students in achieving success.
- Facilitated small group instruction for targeted skill development, boosting overall academic performance.
- Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
- Implemented behavior management strategies, maintaining a focused and productive classroom atmosphere.
- Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
- Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
- Maintained safety and security by overseeing students in recess environments.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Establishing a positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
Monroe Magee Cleaning Service
Lead Sanitation Manager
06.2016 - 07.2023
Job overview
- Established strong relationships with vendors, ensuring timely delivery of necessary supplies while negotiating favorable pricing terms.
- Maintained detailed records of all sanitation activities in accordance with regulatory requirements and company policies.
- Managed inventory of cleaning supplies, maintaining adequate stock levels while minimizing costs.
- Assisted in developing company policies regarding sanitation practices, aligning with industry guidelines for best results.
- Implemented pest control measures, eliminating potential contamination risks caused by pests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
ABC Compounding
Lab Technician (Laboratory Technician)
06.2022 - 04.2023
Job overview
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Wet chemistry analysis.
- Documented information by maintaining daily logs and equipment record books.
- GC and HPLC analysis, methods development, and basic GC/HPLC troubleshooting/maintenance.
- Assist with environmental requirements such as Storm Water Reporting, Tier II, etc.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Participated in research projects by designing and executing experiments.
- Developed new protocols and improved existing laboratory processes.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Established a safe working environment by enforcing strict adherence to safety protocols and guidelines.
Allied Universal Security
On Call Security Officer
10.2020 - 09.2022
Job overview
- Maintain an open schedule to fill in when short staffed, being reliable to report to any job site upon short notice.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sherwin-William/ Aerotek
Quality Control Lab Technician
02.2020 - 09.2021
Job overview
- Physical properties testing of products
- Formula corrections and Data entry with color shading programs
- Ensure products quality is within customer requirements.
- Operate and clean spray gun and booth.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Calibrated and maintained instruments to keep equipment fully operational.
- Documented information by maintaining daily logs and equipment record books.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Performed complex analyses using various instrumentation, delivering reliable data for informed decision making.
- Streamlined sample processing for faster turnaround times and improved customer satisfaction.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
FedEx Ground
Package Handler
04.2020 - 09.2020
Job overview
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Applebee’s
Server/Trainer
05.2019 - 09.2019
Job overview
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
7-Eleven
Sales Associate
06.2017 - 02.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
The Ginocchi
Server/Bar Back
11.2017 - 02.2018
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Pier One Imports
Sales Associate
03.2017 - 08.2017
Job overview
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Wiley CollegeMarshall, TX
Bachelor of Science from Biology
05.2020
University Overview
- Zeta Phi Beta Sorority Inc. Member
- BMM Investment Club co-founder
- Extracurricular Activities: Spanish Classes
Skills
- Scientific writing
- Regulatory compliance
- Spectrophotometry
- Gas chromatography
- Quality control monitoring & Quality control procedures
- Microsoft Office (PowerPoint, Excel, Word, Outlook)
- Ability to multitask
- Effective communication
- Collaborative teamwork
- Computer skills
- Laboratory safety protocols
- Research and documentation
- Hazardous waste management
- Cleaning and sanitizing
- Product management
- Classroom management
- Calm and patient demeanor
- Customer service
Work Type
Full TimePart TimeGig WorkContract WorkWork Location
RemoteOn-SiteHybridTimeline
Teacher's Aide (K-6)
Life school Lancaster
07.2023 - 03.2025
Lab Technician (Laboratory Technician)
ABC Compounding
06.2022 - 04.2023
On Call Security Officer
Allied Universal Security
10.2020 - 09.2022
Package Handler
FedEx Ground
04.2020 - 09.2020
Quality Control Lab Technician
Sherwin-William/ Aerotek
02.2020 - 09.2021
Server/Trainer
Applebee’s
05.2019 - 09.2019
Server/Bar Back
The Ginocchi
11.2017 - 02.2018
Sales Associate
7-Eleven
06.2017 - 02.2019
Sales Associate
Pier One Imports
03.2017 - 08.2017
Lead Sanitation Manager
Monroe Magee Cleaning Service
06.2016 - 07.2023
Wiley College
Bachelor of Science from Biology
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