Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Languages
Quote
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JOANNA HALE

JOANNA HALE

Greenville,TX

Summary

Driven and compassionate professional with extensive experience in customer service and healthcare support, notably at Whataburger and Delta Home Health Care Services. Excelled in cash handling and patient care, enhancing customer satisfaction and operational efficiency. Demonstrated reliability, empathy, and a strong work ethic, contributing to significant improvements in team performance and customer service standards. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

20
20
years of professional experience

Work History

Cahier

Whataburger
02.2019 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Overnight Stocker

Walmart Super Center
02.2014 - 02.2019
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.

Nursing Assistant

Delta Home Health Care Services
02.2004 - 02.2014
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.

Education

No Degree -

Greenville High School
Greenville, TX

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Reliability and punctuality
  • Order Taking
  • Product restocking
  • Cash Drawer Balancing
  • Staff Training
  • Loss Prevention

Timeline

Cahier

Whataburger
02.2019 - 11.2023

Overnight Stocker

Walmart Super Center
02.2014 - 02.2019

Nursing Assistant

Delta Home Health Care Services
02.2004 - 02.2014

No Degree -

Greenville High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Professional Working

Quote

The problem is not to find the answer; it’s to face the answer.
Terence McKenna

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JOANNA HALE