Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Hale Cusick

Joanna Hale Cusick

Waterloo,AL

Summary

I am a dynamic customer service professional with a robust background in customer support and conflict resolution. Extensive hands-on experience as a realtor has fostered strong collaboration skills and the ability to navigate complex challenges effectively. A commitment to nurturing professional relationships drives profitability, while an empathetic communication style and proactive approach have successfully resolved numerous customer conflicts. Creative, results-oriented strategies consistently lead to high customer retention rates and sustained positive relationships.

Overview

19
19
years of professional experience

Work History

Substitute Teacher's Aide

Lauderdale County School District
08.2023 - Current


  • Managed classroom behavior effectively, fostering a positive and productive learning environment. General and special needs.
  • Collaborated with teachers to deliver consistent educational support during teacher absences.
  • Developed rapport with students, promoting a safe and inclusive atmosphere conducive to learning.
  • Aid for special education settings, with distinct teaching methods and curriculum content (including functional life skills), increased collaboration with specialists, and the provision of specific accommodations such as adapted materials and dedicated assistants.

Store Manager / Assistant Manager

Dollar General
03.2022 - 02.2025
  • Oversaw store operations including merchandising and inventory delivery.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement while developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Prepare and transmit daily and monthly bookkeeping and manage daily banking duties.

Assistant Property Management

Buzzuto Group
09.2019 - 06.2021
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; through outstanding communication skills, both written and verbal to ensure every resident interaction is positive, resulting in increased tenant retention rates.
  • Sales and marketing to include conducting informative and personalized tours of the community which result in new leases and sales aptitude.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Monitored property maintenance requests, facilitating prompt resolution to maintain high living standards.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

Realtor Licensed DC, MD & VA

Barcroft Realty Group / Keller Williams Realty
06.2006 - 10.2020
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Delivered exceptional customer service through the buying and selling process, providing expert advice. by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Negotiated property sales and purchases, ensuring favorable terms for clients.
  • Maintained connections with clients to encourage repeat business and referrals.

Education

Bachelor’s Degree - Fine Art & English

Goucher College
Towson, Maryland

Skills

  • Appointment scheduling
  • Client Care and building relationships
  • Complaint handling
  • Customer service excellence, friendly, empathy and patience
  • Conflict resolution
  • Customer relationship management (CRM)
  • Data entry
  • Database management
  • Incident management and follow up
  • Payment processing
  • Quality assurance and creative issue resolution
  • Salesforce
  • Sales support
  • Service ticket management
  • Service Level Agreement (SLA)
  • Staff education and training
  • Staff Evaluation and Development
  • Teamwork and collaboration

Timeline

Substitute Teacher's Aide

Lauderdale County School District
08.2023 - Current

Store Manager / Assistant Manager

Dollar General
03.2022 - 02.2025

Assistant Property Management

Buzzuto Group
09.2019 - 06.2021

Realtor Licensed DC, MD & VA

Barcroft Realty Group / Keller Williams Realty
06.2006 - 10.2020

Bachelor’s Degree - Fine Art & English

Goucher College

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Joanna Hale Cusick