Joanna Hall
Los Angeles,CA
Summary
Experienced project manager with a strong focus on customer satisfaction and success. Skilled in multitasking and thriving in fast-paced environments. Driven by a desire to continuously grow and improve. Optimistic problem solver with a primary goal to consistently meet deadlines and objectives, ensuring successful project completion.
Overview
9
9
years of professional experience
Work History
Customer Relations and Office Manager
Gizmo's Drain Service
01.2017 - Current
- Maintains detailed records of customer interactions, contributing to comprehensive database for future reference.
- Strengthens client relationships with excellent customer service by conducting follow-up calls to ensure satisfaction and address additional needs and concerns.
- Streamlines inventory management, ensuring availability of essential parts for each project.
- Ensures project is completed within budget and time constraints by accurately estimating material costs and labor hours to maximize project profitability.
- Creates and maintains detailed administrative processes and procedures to drive efficiency and accuracy.
- Manages filing system, enters data and completes other clerical tasks.
- Tracks expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Department Lead
Spa Santé
10.2019 - 10.2021
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, scheduling appointments, organizing inventory, and delegating tasks.
- Collaborated cross functionally with other departments to improve interdepartmental communication and performance, enhancing overall customer experience.
- Onboarded and trained new talent, prioritizing client satisfaction within employee's specific department.
- Oversaw daily operations ensuring smooth workflow and adherence to deadlines.
- Delivered superior customer service to strengthen relationships and drive future business
Department Lead, Office Manager
Culture Salon
09.2015 - 10.2019
- Answered incoming calls, emails, and texts to address client needs and directed them to the necessary department, resulting in client retention
- Actively focused on relationship management by following up with clients and keeping communication lines open for feedback and future sales
- Learned and mastered a specialized CRM program for the company to maintain organized client records and schedules
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT01.2026
Pasadena City College
Pasadena, CA12.2023
Skills
- Customer Service and Support
- Active Listening
- Interpersonal Communication
- Microsoft Office and Google Workspace
- Organization and Time Management
- Friendly, Positive Attitude
- Office Management
- Advanced Problem Solving and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
Additional Qualifications
- Customer Support
- Active listening
- Interpersonal Communication
- Microsoft Office and Google Workspace
- Time Management
- Office Management
- Employee Onboarding and Training
Timeline
Department Lead
Spa Santé
10.2019 - 10.2021
Customer Relations and Office Manager
Gizmo's Drain Service
01.2017 - Current
Department Lead, Office Manager
Culture Salon
09.2015 - 10.2019
Pasadena City College
Bachelor of Science - Business Administration
Western Governors University