Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Joanna Hall

Anchorage

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Maintain accurate files

Intervene effectively in crisis and safety situations

Able to handle intoxicated clients

able to deescalate aggressive and hostile clients

able to work independently

able to establish good rapport with people of diverse cultures and beliefs systems

sound judgement professional boundaries ethics and maintain confidentiality

Overview

16
16
years of professional experience
1
1
Certification

Work History

Errand Runner/Cleaner/ Business Owner

Aubys Helping Hands
01.2010 - Current
  • Demonstrated adaptability when faced with unexpected challenges during errands, quickly finding alternative solutions to complete task at hand.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Continuously improved upon existing processes and methodologies to increase efficiency, ultimately benefiting clients with faster turnaround times on errands.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Employed excellent problem-solving skills when encountering issues during tasks, ultimately achieving successful outcomes for clients'' requests.
  • Maintained clear communication with clients throughout the course of each task, ensuring expectations were met or exceeded upon completion.

Janitorial Cleaner

King & George
03.2023 - 08.2024
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Enhanced overall appearance of building with thorough dusting and polishing of surfaces.
  • Demonstrated flexibility in working hours, accommodating special requests for after-hours cleanings or emergency situations.
  • Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
  • Maintained safe workspace by promptly addressing spills and hazards, preventing accidents.
  • Performed wide range of manual and machine cleaning

Front Desk / Cleaner

Mash Properties, Guest House
01.2023 - 06.2023
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in timely and satisfactory manner.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Customer Service / Laundry Attendant

WashNGo
10.2018 - 12.2022
  • Maintained clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Skills

  • Multi-site service
  • Organizational abilities
  • Troubleshooting
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Crisis Intervention
  • Cleanliness
  • Client Intake
  • Communication

Certification

Social work diversity and equality


how to deal with angry or rude customers


Dispute resolution

Timeline

Janitorial Cleaner

King & George
03.2023 - 08.2024

Front Desk / Cleaner

Mash Properties, Guest House
01.2023 - 06.2023

Customer Service / Laundry Attendant

WashNGo
10.2018 - 12.2022

Errand Runner/Cleaner/ Business Owner

Aubys Helping Hands
01.2010 - Current

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