Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JoAnna Harlan

Amarillo

Summary

30 Years Management Experience

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

35
35
years of professional experience
1
1
Certification

Work History

General Manager

Circle K
08.2024 - Current
  • Instituted quality control measures ensuring consistent delivery of high-quality products/services
  • Drive continuous improvement efforts across departments resulting in increased efficiency
  • Stream workflow processes resulting in improved productivity
  • Improved employee retention rates through the implementation of employee engagement initiatives
  • Increased revenue through the development of new products/services
  • Resolve customer complaints promptly and effectively to maintain high levels of customer satisfaction
  • Ensure compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Conduct regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
  • Create employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Manage inventory levels to optimize stock availability while minimizing carrying costs
  • Achieve sales targets consistently by implementing targeted promotions and upselling techniques
  • Oversee all aspects of daily operations, including staff management, customer service, and financial performance

Multi Unit Manager

CEFCO Convenience Stores
05.2017 - 07.2024
  • I travel throughout the District Training New General Managers and Assistant Managers. Perform New store openings while Managing sales and budgets for 3 locations
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
  • Established key performance indicators for each location, tracking progress towards organizational objectives regularly.

District Manager

Western Finance Corporation
01.2015 - 01.2017
  • I exceeded Sales and Profit for 7 Loan Offices within the Texas and Oklahoma Panhandle. I controlled monthly expenses and budgets, while controlling delinquency to exceed company standards. I conducted monthly branch audits to ensure Compliance with all state and federal regulations. Ensured all offices were staffed to meet the needs of the branch with qualified customer service reps. Grew accounts in each office surpassing company goals. Trained coached and mentored a team of Goal Setters and Achievers. I conducted weekly team meetings to ensure compliance with all company policies and to set the expectations and standards for the week. Continuous training and follow up.

District Manager

Value Place Hotel
01.2013 - 01.2015
  • Exceeded Sales, Revenue, Occupancy and managed P&L for 3 Extended Stay Hotels with the Texas panhandle. Worked with corporate and franchisees to ensure safety and security of guests and employees by meeting all state and federal regulations. I conducted daily employee safety training with constant on going follow up. I was responsible for 1 franchise location. I worked with the franchise owner to maximize profits for the owner as well as their investors. I conducted monthly audits to ensure compliance and training retention.

District Manager

Liberty Tax Service
01.2012 - 01.2013
  • Seasonal District Manager for 15 Office Supervisors and up to 80 Tax Preparers. Established and maintained a close professional relationship with the Wal-Mart Managers that we set up Kiosks in. I represented Liberty Tax at Wal-Mart Marketing and operational meetings. Set up and established the Kiosk Offices in my district. We maintained great customer service, speed and accuracy during a very busy Tax season. I exceeded sales goals for all kiosk offices.

District Manager

Dairy Queen
01.2011 - 01.2012
  • Manage daily restaurant operations of three locations in the Texas Panhandle. I conducted audits daily to ensure food safety and sanitation. I supervised 2 General Managers 3 Assistant managers and 40 employees.

Restaurant Manager

Larza Pizza Hut
01.2010 - 01.2011
  • Manage daily Restaurant Operations in the Texas Panhandle. I conducted audits daily to ensure food safety and sanitation. I traveled to different locations to get the restaurant cleaned up and to make a profit. I was training to be District Manager.

General Manager

Taco Bell
01.1990 - 01.2010
  • I started out as a cashier for Corporate Taco Bell and worked my way up quickly to RGM.I was RGM for 5 yrs. with Judy Fenwick Corp. I maintained High Audit scores at this location. We exceeded company standards for Customer Experience Surveys and Great scores on our corporate food safety audits. I maintained Exceptional sales growth and profit margins. When I took over the Amarillo Blvd Location we were the 2nd highest volume Taco Bell in Amarillo including other franchise locations in Amarillo.
  • Within 6 months we were the highest volume. When I took over this location customer complaints were at a high 4% sales within the first year they were at less than 1% of sales.
  • I went to Jupa Foods in 2005 when the company was sold again. I maintained high quality performance with this Company as well. I won many awards and trips for maintaining high profits, low food costs and low turn-over. I took over a location in Sayre Oklahoma that was a multi brand Taco Bell Subway. I moved back to Amarillo in 2010. I am very proud of my accomplishments wit Taco Bell. I won many trips and awards for outstanding achievements throughout my 20 years of service.

Education

High school or equivalent -

Skills

  • Inventory control
  • Management
  • Customer Service
  • Training & Development
  • Upselling
  • Leadership
  • Restaurant Experience
  • Multi Unit Management (10 years)
  • Restaurant Management (10 years)
  • Restaurant experience
  • Customer service
  • Continuous improvement
  • Microsoft Access
  • Merchandising
  • Tax Professional (3 years)
  • Microsoft Powerpoint
  • Profit & Loss
  • Conflict management
  • Marketing
  • Product demos
  • Employment & labor law
  • IOS
  • Operations management
  • Budgeting
  • Finance Management (3 years)
  • Office Management
  • Food Safety
  • Profit & loss
  • Employee relations
  • Pricing
  • Guest Services
  • Supervising Experience
  • Salesforce
  • Equipment Repair
  • Financial Report Writing
  • Analysis skills
  • Account Reconciliation
  • Retail Management (3 years)
  • Succession planning
  • Project management
  • Forecasting
  • Payroll
  • Property Management
  • Process improvement
  • District Manager (10 years)
  • Training & development
  • Copywriting
  • Retail sales

Certification

  • TABC Certified
  • Bar
  • Driver's License
  • Food Managers Certification January 2025 to January 2030
  • Serv Safe Certified

Timeline

General Manager

Circle K
08.2024 - Current

Multi Unit Manager

CEFCO Convenience Stores
05.2017 - 07.2024

District Manager

Western Finance Corporation
01.2015 - 01.2017

District Manager

Value Place Hotel
01.2013 - 01.2015

District Manager

Liberty Tax Service
01.2012 - 01.2013

District Manager

Dairy Queen
01.2011 - 01.2012

Restaurant Manager

Larza Pizza Hut
01.2010 - 01.2011

General Manager

Taco Bell
01.1990 - 01.2010

High school or equivalent -

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JoAnna Harlan