JOANNA HERNANDEZ
Harlingen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
PAYROLL BOOKKEEPER
City of Mercedes
03.2024 - Current
- Prepare employee reports salary statements and reconcile accounts
- Maintain payroll files and create reports
- Implement, maintain, and review payroll processing and accounting systems to ensure timely and accurate process of payroll transactions in salaries benefits, garnishments, taxes and other deductions
- Prepare and maintain accurate records and reports of payroll transactions
- Review timeclock for all departments to ensure a smooth payroll process
- Prepare and submit payroll reports to other agencies such as TMRS, 941, TWC, Sales Tax and other reports as necessary
- Reconcile payroll and deduction accounts on a monthly basis.
HR MANAGER
Codysur Group, Inc.
07.2017 - 05.2023
- Working closely with department managers to help with staffing needs
- Coordinate interviews with hiring managers; including drug screening and background checks
- Assists with the interview process, including conducting review and phone screens
- Payroll processing for over 100 employees
- Manage the input of staff hours into payroll processing system to ensure accurate and timely processes
- Maintain payroll information by collecting, calculating, and entering data into systems
- Assist with monthly, quarterly, or year-end calculations and other salary-based questions.
OFFICE MANAGER
Mesquite Treatment Center, LLC.
03.2014 - 07.2017
- Maintain office services, including procedures, preparing payroll
- Design and implement office policies by establishing standards and procedures
- Billing, verifying insurance including scheduling appointments
- Collect delinquent accounts by establishing payment arrangements with clients
- Conducting full hiring process; including interviewing, drug screening, background checks
- Manage employee timekeeping and scheduling.
CUSTOMER SERVICE REPRESENTATIVE
Pittman & Davis
10.2009 - 01.2014
- Solicit orders for goods or services via telephone
- Process payments; including the setting up of new customer accounts
- Managed high call volume levels of 50-80 calls per day while providing excellent customer service in English and Spanish
- Worked closely with management on escalated issues to resolve all problems
- Assist in customer inquiry on products.
CUSTOMER SERVICE REPRESENTATIVE
Time Warner Cable
03.2008 - 05.2009
- Regularly scheduled appointments for service calls
- Activated new services; including disconnect and reconnect
- Processed payments; including solicit upgrades of services
- Verified customer information for available discounts and savings through the application process
- Assist in customer inquiry on products, assessing customer feedback.
Quality Assurance Representative
Advance Call Center
03.2006 - 03.2008
- Analyze calls to generate valuable insights to predict customer trends
- Monitor KPIs and quality metrics and provide regular analytics reports to management
- Contribute to calibration sessions to evaluate agent performance
- Identify lapses in agent’s performance and provide constructive feedback
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers.
Education
Occupational Therapy Assistant -
South Texas College
Health Information Specialist -
Texas State Technical College
Skills
- Human Resources
- Payroll Processing
- Hiring and Recruiting
- Benefits Administration
- HRIS Technologies
- Payroll Adjustments
- Payroll Auditing
- Payroll Deductions
- Year-end reporting
- Payroll Regulations
- Employee benefits administration
- Payroll System Implementation
- Payroll Discrepancy Resolution
- Payroll Recordkeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PAYROLL BOOKKEEPER
City of Mercedes
03.2024 - Current
HR MANAGER
Codysur Group, Inc.
07.2017 - 05.2023
OFFICE MANAGER
Mesquite Treatment Center, LLC.
03.2014 - 07.2017
CUSTOMER SERVICE REPRESENTATIVE
Pittman & Davis
10.2009 - 01.2014
CUSTOMER SERVICE REPRESENTATIVE
Time Warner Cable
03.2008 - 05.2009
Quality Assurance Representative
Advance Call Center
03.2006 - 03.2008
Health Information Specialist -
Texas State Technical College
Occupational Therapy Assistant -
South Texas College