Joanna Hernandez
San Antonio,TX
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
Work History
Assistant Manager
NAPA Auto Parts - Genuine Parts
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Store Manager
AutoZone
01.2018 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
No Degree - CNA. Medical Assistant, Phlebotomy, Medical Billin
Career Quest
San Antonio, TX03-2017
High School Diploma -
John Jay High School
San Antonio, TX05-2001
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Customer service and satisfaction
Accomplishments
Presidents Club in 2021
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Assistant Manager
NAPA Auto Parts - Genuine Parts
07.2024 - Current
Store Manager
AutoZone
01.2018 - 07.2024
No Degree - CNA. Medical Assistant, Phlebotomy, Medical Billin
Career Quest
High School Diploma -
John Jay High School
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