Joanna Hernandez
Lindsay,CA
Summary
Dedicated IT Technician with some hands-on experience in troubleshooting and resolving technical issues. Proficient in Microsoft applications, Active Directory management, and computer repair. Adept at providing support to end-users while maintaining a strong understanding of hardware and software systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Marvin's IT Services
02.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
- Provided technical support for hardware and software issues across various platforms.
- Delivered exceptional customer service while resolving technical issues promptly.
Diode Assembly Technician
Voltage Multipliers Inc.
02.2020 - Current
- Assembled and tested diode components in a fast-paced production environment.
- Conducted quality control inspections to ensure adherence to specifications and standards.
- Collaborated with engineering teams to improve assembly processes and efficiencies.
- Trained new technicians on diode assembly techniques and safety protocols.
- Engaged in training sessions for regulatory compliance and industry standards.
- Developed strong attention to detail resulting in low defect rates in production.
Education
Associate of Arts - Information Technology
Modesto Junior College
Modesto, CA06-2018
High School Diploma -
Lindsay High School
Lindsay, CA05-2014
Skills
- Diagnosing and resolving hardware, software, and network issues efficiently
- Managing user accounts, permissions, and security policies in AD environments
- Installing, configuring, and maintaining Windows and Linux operating systems
- Implementing basic security measures such as antivirus updates and firewall configurations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CompTIA ITF+ - Computing Technology Industry Association.
Timeline
IT Technician
Marvin's IT Services
02.2024 - Current
Diode Assembly Technician
Voltage Multipliers Inc.
02.2020 - Current
Associate of Arts - Information Technology
Modesto Junior College
High School Diploma -
Lindsay High School
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