Joanna Hicks
Bronx,NY
Overview
7
7
years of professional experience
Work History
Intern
HARLEM CENTER NURSING AND REHABILITATION
Harlem, NY
03.2024 - 07.2024
- Engaged in insightful conversations with nursing home residents to gain knowledge about their life experiences and purpose of visit
- Conducting cognitive assessments to evaluate short-term memory and computing Brief Interview for Mental Status (BIMS) scores in collaboration with social workers
- Administered residents' Patient Health Questionnaire-9 (PHQ-9) test, assessing their emotional well-being
- Served as a supportive presence during water distribution and recreational sessions
- Aided in regular rounds alongside social workers to promote staff awareness of individual resident needs
- Informed residents about care plan meetings and their purpose, ensuring they feel empowered to ask questions.
Scholar
SEO Scholars
02.2017 - 07.2024
- Selected out of more than 1,000 students to participate in a competitive and rigorous eight-year academic program for first-generation students from NYC public schools
- Completed 720+ hours of college-preparatory courses in reading, writing, math, and SAT preparation
- Attend 10+ college success workshops, networking events, and career readiness seminars to drive college persistence and post-graduate success
- Receive one-on-one academic, personal, and career support throughout college
- Developed strong partnerships with industry professionals, fostering collaboration between academia and the private sector for mutual benefit.
INTERN
RAIN TOTAL CARE
05.2024 - 06.2024
- Conducted health management classes for senior citizens, providing valuable tips on maintaining their well-being.
- Facilitated open discussions about participants' health experiences and conducted group readings on various topics including diabetes, etc .
- Established a welcoming environment for seniors to exchange health tips and experiences, promoting a sense of community and mutual learning.
- Ensured excellent customer service by catering to seniors' preferences
- Took initiative to understand the transportation requirements of older adults
- Engaged in activities with seniors, promoting social interaction while ensuring their well-being.
Cashier, Sales Floor Associate
Tjmax
05.2023 - 05.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Aided with customer purchases and returns, and Collected cash and card payments, Assisting customers daily by answering questions, and locating merchandise within the store finding merchandise
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Greeted customers entering the store and responded promptly to customer needs.
INTERN
VSC
04.2023 - 06.2023
- Designed and implemented a specialized virtual game program for seniors, fostering connection and enjoyment within the confines of their own residence
- Conducted one-on-one sessions over the phone with various clients to understand their preferences and gather feedback on the program
- Analyzed seniors' interests to improve program and enhance virtual game class
- Assisted seniors in effectively utilizing the VSC platform through provision of comprehensive resources and guidance.
- Assisted users in exploring a wide range of programs, including games, historical content, etc for their enjoyment.
- Ensured smooth resolution of technical issues by promptly referring seniors to appropriate technical support.
Cashier, Stock Clerk
Wegmans
11.2022 - 05.2023
- Provided excellent customer service by greeting 200 customers daily and answering questions in-person or over the phone regarding current sales and promotions
- Collected cash and card payments before providing accurate change when necessary
- Stocking shelves daily with items such as personal care products, food items, and household essentials, and oversaw self-checkout aisles to ensure the efficiency of customer checkout experience
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Intern
ACS Internship
05.2022 - 08.2022
- Drafted and edited Client's information and helped them find opportunities that would better or change their choices by doing reports, policies, procedures, and evaluations
- Conducting customer satisfaction surveys answering questions and supporting the clients
- Enhanced intern productivity by assisting with project coordination and providing ongoing support
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Stock Clerk
Media Studies
10.2021 - 05.2022
- Assisted customers with booking make reservations for rooms, cameras
- Streamlined inventory management by implementing effective organization and labeling systems
- Collaborated with team members to maintain a clean, organized, and safe work environment for all staff
- Handled merchandise, stocked shelves, checked items for damaged helping them reserved a room for their their labs.
Cashier, Sales Floor Associate
JCPenny
05.2021 - 08.2021
- Aided with customer purchases and returns, and Collected cash and card payments, Assisting customers daily by answering questions, and locating merchandise within the store finding merchandise
- Monitor inventory levels and restock shelves as needed.
Education
Bachelor of Arts - Health and Human Services, Social gerontology
University at Buffalo
Buffalo, NYSkills
- Communication
- Leadership
- Teamwork
- Problem solving
- Client Relationships
- Creative and Resourceful
Timeline
INTERN
RAIN TOTAL CARE
05.2024 - 06.2024
Intern
HARLEM CENTER NURSING AND REHABILITATION
03.2024 - 07.2024
Cashier, Sales Floor Associate
Tjmax
05.2023 - 05.2024
INTERN
VSC
04.2023 - 06.2023
Cashier, Stock Clerk
Wegmans
11.2022 - 05.2023
Intern
ACS Internship
05.2022 - 08.2022
Stock Clerk
Media Studies
10.2021 - 05.2022
Cashier, Sales Floor Associate
JCPenny
05.2021 - 08.2021
Scholar
SEO Scholars
02.2017 - 07.2024
Bachelor of Arts - Health and Human Services, Social gerontology
University at Buffalo
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