Joanna Hill
Arlington,TX
Summary
Excellent team leader and problem solver who quickly learns and masters new concepts and skills with a resourceful and flexible approach. Knowledgeable about financial operations and business needs. Offering 10+ years experience in Hospitality, Customer relations, Team Leadership with unequivocal communication skills in order to relate to all target audiences. A personable and trustworthy individual gifted with unique ability to diffuse tense situations and connect with a variety of people.
Overview
13
13
years of professional experience
Work History
Senior Assistant Manager
Community Choice Financial Inc.
09.2014 - Current
- Prepare and process loan applications, customers sensitive documents, and adverse actions in accordance with applicable laws and procedures
- Handled various accounting transactions such as Moneyorders, Moneygram, payday loans, title loans, check cashing.
- Built strong relationships with customers by answering customer inquiries involving rates, products, services and providing exceptional customer service throughout the entire loan process
- Proficiently handled high call volumes, provided customers with requested information, left voicemails, and scheduled follow-up calls while maintaining great customer service.
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Trained new and existing personnel on products and job functions
- Conduct regular audits to ensure compliance with regulations and industry standards, as well as staying vigilant and reported suspicious activity in line with bank security policies.
- Tracked company inventories and ordered new products to replenish equipment levels.
Waitress
Jay Jays Cafe
08.2016 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
Hostess/Server
IHOP
10.2010 - 07.2014
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Sam Houston High School
Arlington, TXSkills
- Bilingual- English, Spanish
- Strong customer service skills
- Call center experience
- Financial institution experience
- Proficient in MS Office, Outlook, Excel, Word
- Attention to detail
- Excellent organizational skills
- Professional written and oral communication skills
- Great time management
- Keen problem solver
- Customer relationship Management
- Active listener, patient
- Empathy
- Valid driver's license with dependable transportation
Timeline
Waitress
Jay Jays Cafe
08.2016 - 10.2018
Senior Assistant Manager
Community Choice Financial Inc.
09.2014 - Current
Hostess/Server
IHOP
10.2010 - 07.2014
High School Diploma -
Sam Houston High School
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