Joanna Hill
Wilsonville ,OR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Payroll Clerk
Larch Industry, LLC
12.2023 - Current
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Facilitated a smooth transition between payroll software platforms by thoroughly training staff members on the new system''s functionality.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Processed new hire paperwork and documents.
Administrative Assistant
Larch Industry, LLC
08.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Conducted research to assist with routine tasks and special projects.
Shift Manager
Starbucks
05.2020 - 08.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Product Photographer
Thoughtfully
05.2019 - 01.2020
- Handled lighting, composition and photo styling.
- Set up product shots and selected props, styling and lighting.
- Produced multiple views of each product.
- Obtained approval from clients to reshoot images.
- Digitally edited photos to enhance appearance.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Oversaw over 20 photography projects and initiatives in 2019.
- Offered image proofs to help clients choose best photos from shoot.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
Education
Bachelor of Arts - History
University of Colorado At Boulder
Boulder, CO05.2019
Skills
- Excel Spreadsheets
- Payroll and Benefits Administration
- Microsoft Office
- Employee Timesheet Processing
- Accounting Support
- Recordkeeping
- Detailed Meeting Minutes
- Mail Management
- Travel Planning
- Administrative Support
- QuickBooks Desktop
- PayChex Flex
Certification
- CNP - Certified Notary Public
Timeline
Payroll Clerk
Larch Industry, LLC
12.2023 - Current
Administrative Assistant
Larch Industry, LLC
08.2022 - 12.2023
Shift Manager
Starbucks
05.2020 - 08.2022
Product Photographer
Thoughtfully
05.2019 - 01.2020
Bachelor of Arts - History
University of Colorado At Boulder