Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Work Availability
Software
Interests
Additional Information
Timeline
Hi, I’m

Joanna Hirschey

Hoffman Estates,IL
Joanna Hirschey

Summary

Versatile and driven professional with a deep curiosity for learning, and a strong work ethic. With a career spanning diverse roles and industries, I bring adaptability, creativity, and a constant desire to grow. I believe that in order to truly understand what you’re meant to do, you have to try everything you're drawn to—and I bring that bold, exploratory spirit to every opportunity I take on.

Overview

27
years of professional experience

Work History

BOX Partners, LLC
Elgin, IL

Customer Service Supervisor
01.2022 - 07.2025

Job overview

  • Supervised daily operations and ensured team adherence to customer service standards.
  • Trained new staff on customer service protocols and company policies.
  • Managed customer inquiries and resolved issues effectively using conflict resolution techniques.
  • Coordinated communication between departments to enhance service delivery efficiency.
  • Monitored team performance and provided feedback to improve service quality.
  • Implemented training sessions focused on product knowledge and customer engagement strategies.
  • Developed schedules to optimize workforce allocation and coverage during peak times.
  • Maintained accurate records of customer interactions and service requests for reporting purposes.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Finger Companies
Schaumburg, Illinois

Assistant Property Manager
11.2006 - 05.2021

Job overview

  • Managed tenant inquiries and resolved issues promptly.
  • Coordinated property maintenance requests with vendors and maintenance staff.
  • Conducted property inspections to ensure compliance with standards.
  • Assisted in lease administration and tenant onboarding processes.
  • Supported marketing efforts for vacant units through online listings.
  • Organized community events to enhance tenant relations and engagement.
  • Maintained accurate records of tenant communications and transactions.
  • Collaborated with the property manager on budget planning and reporting tasks.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Explained policies and procedures to tenants and enforced rules.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.

JP Morgan Chase
Hoffman Estates, Illinois

Assistant Branch Manager
06.1998 - 09.2006

Job overview

  • Supervised and scheduled bank employees to ensure operational efficiency.
  • Assisted underwriters by gathering necessary information for loan closings.
  • Achieved audit readiness through meticulous documentation and compliance checks.
  • Ranked branch #1 in district for several consecutive months due to outstanding performance.
  • Managed three corporate bank acquisitions: First Chicago/ANB, Bank One, and JP Morgan Chase.
  • Oversaw branch operations with a portfolio valued at 250 million dollars.
  • Enhanced sales strategies to drive revenue growth and improve customer service.
  • Developed career paths for employees by identifying skill enhancement opportunities.

Education

William Rainey Harper College
Palatine, IL

Some College (No Degree) from Accounting and Business Management

University Overview

Skills

  • Team building
  • Customer relationship management
  • Conflict resolution
  • Quality assurance
  • Data analysis
  • Cross-functional collaboration
  • Training and mentoring

Accomplishments

Accomplishments
  • Awarded Assistant Property Manager of the year in 2006

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsCompany CulturePaid sick leavePaid time off
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Big commerce

NetSuite

OneSite

Interests

My Family

Creating memories with friends and family

Boating

Traveling

Additional Information

Additional Information

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Timeline

Customer Service Supervisor
BOX Partners, LLC
01.2022 - 07.2025
Assistant Property Manager
Finger Companies
11.2006 - 05.2021
Assistant Branch Manager
JP Morgan Chase
06.1998 - 09.2006
William Rainey Harper College
Some College (No Degree) from Accounting and Business Management

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