Joanna Holcomb

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Taught children to organize toys, wash hands, and share by leading by example.
• Kept children between ages of 6 weeks and 5 years old safe and secure with vigilant oversight.

• Offered student support through special accommodations, extra assistance, and assessments.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Oversaw class of students in absence of instructor.
• Established professional relationships with parents and other teachers to increase rapport and support.
• Adapted equipment and technology, boosting student engagement and motivation.

• Worked front counter, drive-thru and other areas.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Trained new team members on procedures, customer service, and sales techniques.
• Operated cash register to ring up final bill and process various forms of payment.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Organized, maintained and updated information in computer databases.

• Interacted physically and verbally with students throughout each day.
• Offered student support through special accommodations, extra assistance, and assessments.
• Maintained positive attitude and affirmatively communicated with each student.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Helped teacher prepare instructional material and displays.

Kirtland Community College- Cosmetology Dual Enrollment Program 2016-2017, 2019