Joanna Hollingsworth

Dynamic professional with extensive experience in customer service and office administration, building client relations, supporting operations, and managing logistics. Proficient in MS Office and QuickBooks, I excel at enhancing operational efficiency while ensuring exceptional client satisfaction. Proven leadership in organizing successful events and optimizing inventory management.

Front-desk friendly and professional, projecting a positive image of company culture. Answers high-volume incoming phone traffic with confidence and courtesy. Self-motivated, creative problem solver comfortable performing a variety of roles to fill in where needed and get the job done. Effectively communicates with patrons of diverse abilities, cultural and educational backgrounds whether in person, on the phone, composing emails, or through social media. Able to maintain professional composure even during extremely hostile interactions. Performs wide variety of Office Manager duties including ordering supplies, high-volume document management, mass mailing, paying monthly bills, managing calendars, maintaining office equipment, cleaning, and generally ensuring everything runs smoothly. Skills: MS Office, Google Workspace, and QuickBooks. Quickly adapts to new software and platforms. Respects all forms of confidential information including background reports, credit checks, HIPAA laws, and attorney-client privilege. Excels when managing group projects and training new employees., Successfully organizes corporate events and fundraisers., Former team leader of various non-profit canvassing groups. Ensured teams' safety and that we always gave accurate information.

• I love nature. From the mountains to the ocean, I'm happy being outside and enjoy hiking, camping, fishing, and even just hanging out by the campfire.
• I'm lucky because I enjoy both vegetable gardening and cooking. Meals I make with my homegrown produce are legendary.

• Built my business, The Queen's Gardener, from the ground up after identifying a gap in the market I knew I could fill.
• Maintain a satisfied client roster.
• Outperformed all other stores during country-wide Vendor Day two years in a row at HTG.
• Secured auction items raising the most funds in Allegro Foundation's history of hosting the annual Ambassador's Ball - 01/18.
• Promoted to Development Coordinator after three months at Allegro Foundation - 06/18.
• Leader of the canvassing team with the highest average of face-to-face encounters (26%) at Community Outreach Group - 10/16.
• Ranked fifth in sales of all the 135 North American locations of The Tile Shop - 10/15.
• Participated in nine Homer Challenge events, volunteering to fix homes for returning veterans.
• Awarded seven Homers (recognition from a department head) and one Employee of the Month.
• Led the Home Depot DIY Ladies Night and demonstrated a new project every third Thursday, increasing audience size from 3-8 women to 15-20 women.
• Helped Central Law grow their business so much they had to bring on another Partner and hire a Paralegal.