Joanna Hopf
Wexford,PA
Summary
Hardworking and dedicated Regulatory Affairs Specialist successful at preparing and documenting regulatory paperwork. Tireless in maintaining current understanding of legal regulations in order to keep all products compliant. Bringing four years of regulatory reporting experience and seeking a growth-oriented position. Knowledgeable about regulatory practices and regulations. Attentive and exacting with demonstrated success in handling domestic and international regulatory needs for diverse products. Systematic and practical with sound judgment, an analytical mindset and good problem-solving skills.
Overview
16
16
years of professional experience
Work History
Senior Loan Regulatory Specialist, VP
BNY Mellon
01.2019 - Current
- Prepare quarterly FR Y14-Q schedules and 031/Y-9C call reports for loans
- Utilize Oracle General Ledger software for reconciliation
- Run data aggregate reports and post adjustments via Axiom
- Analyze data to ensure it is accurate and resolve discrepancies in a timely manner to meet multiple tight deadlines
- Prepare variance analysis on all call reports & schedules on a quarterly basis
- Responsible for filing via Reporting Central team 14Q reports
- Interact with line of business, credit risk and Finance Regulatory Reporting Technology team to ensure complex data logic is systematically being pulled correctly
- Review and interpret loan documentation in order to accurately report data provided from data providers
- Update procedures on an annual basis that fall in line with the Federal Reserve Bank reporting instructions
- Research FAQ's and communicate with LOB's on changes from Q&A's
- Support management with on-boarding activities, including training, hiring decisions and system access
- Continually attend meetings to address ongoing software changes along with data UAT testing almost on a monthly basis
- Collaborate with SOX and Internal Audit regarding walkthroughs of various reports and providing testing documentation.
Section Manager, Commercial Loan Documentation
BNY Mellon
01.2014 - 01.2019
- Led a team of 10 Employees, responsible for recruiting, hiring, performance management, discipline, coaching, training, compensation management and achieving key results for the Commercial Loan Documentation department
- Filled 50% of the roles with quality candidates & had 80% Retention
- Led career discussions, developed talent
- Conflict resolution between team members
- Investigate various internal reports to ensure documentation supports loan booking and resolution of issues are resolved timely
- Responsible for leading staff on multiple annual department audits such as FRY-14Q /M, SOX, FDPA and Loan Confirmation (Alt Testing)
- Act as liaison between team internal legal counsel, credit risk and loan administration/processing to ensure complex loan documents are interpreted correctly.
Post-Closing Assistant to Operations Manager
ServiceLink / LSI
Hopewell Twp., PA
05.2012 - 11.2014
- Assist Centralized Post-Closing managers with day-to-day functions
- Prepare, analyze and summarize reports using Excel and Word
- Fulfill administrative requests for the staff including purchasing, moves and time
- Stay apprised to changing lender requirements and forms
- Create workflow charts and training materials
- Conduct audit review on post-closing mortgage document
- Communicating with customers and notaries to clear bank exceptions.
Sales Associate
Verizon Communications
Robinson Twp., PA
01.2008 - 12.2010
- Manage inbound/outbound calls concerning telephone, internet and television services
- Responsible for investigating and resolving disputes in a timely manner
- Provide a high level of customer service in a fast paced call center environment keeping average handling time at a minimum
- Cross sell products on every call and warm transfer customers to Verizon Wireless
- Generate between $11,000-$25,000 a day in projected revenue.
Education
Master of Science, HR MGMT -
Robert Morris University
05.2023
Bachelor of Science in Business Administration - Marketing
Robert Morris University
05.2008
Skills
- Regulatory Reporting
- Documentation Review
- GL Reconciliation
- Critical Thinking
- Management
- Staffing & Recruitment
- Training & Coaching
- Employee Relations
- Continuous Improvement
- Sales
- Performance Management
- Communications
- Conflict Resolution
- Building Relationships
- Change Management
- Data Analytics
- Advanced Excel Skills
- Google Docs
Volunteer Experience
- Pro-Bono BNYMellon
- Happy Hope Factory
- Pittsburgh Food Bank
- Global Links
- Pine Richland Football Club
Timeline
Senior Loan Regulatory Specialist, VP
BNY Mellon
01.2019 - Current
Section Manager, Commercial Loan Documentation
BNY Mellon
01.2014 - 01.2019
Post-Closing Assistant to Operations Manager
ServiceLink / LSI
05.2012 - 11.2014
Sales Associate
Verizon Communications
01.2008 - 12.2010
Master of Science, HR MGMT -
Robert Morris University
Bachelor of Science in Business Administration - Marketing
Robert Morris University