Joanna Huckaby
Billings,MT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable about AP/AR, contract administration, budgeting and all other aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate and legal business files.
Overview
13
13
years of professional experience
Work History
Branch Administrator
I-State Truck Center
Billings, MT
10.2014 - Current
- Provided administrative support to the Vice President, Branch Manager, and other staff members.
- Handled customer inquiries regarding account balances, payments, returns promptly and professionally.
- Increased efficiency and drove branch revenue by optimizing daily operations and costs.
- Provided training and guidance to staff on customer service practices and procedures.
- Created marketing materials such as brochures, flyers, and emails for promotional activities.
- Coordinated audits with both internal and external auditors to ensure accuracy of financial documents and vehicle inventory.
- Organized events such as team lunches or group activities to foster positive relationships between new hires and existing staff members.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Negotiated with outside contractors to perform necessary repairs and renovations.
Office Manager
Advanced Employment
Billings, MT
05.2010 - 02.2014
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Billings Sr High School
Billings, MTSkills
- Excellent Communication Skills
- Business Administration
- New Hire Relations
- Financial Analysis
- Create and Maintain Truck/Bus Sales Documents
- Customer Service
- Notary Public for the State of Montana
- Proficient in Excel, Outlook, Publisher, Excede
- Event Planning
Timeline
Branch Administrator
I-State Truck Center
10.2014 - Current
Office Manager
Advanced Employment
05.2010 - 02.2014
High School Diploma -
Billings Sr High School
Similar Profiles
Kurtis ElmbergKurtis Elmberg
Lead Technician at I-State Truck CenterLead Technician at I-State Truck Center
Dalton SmithDalton Smith
Diesel Technician at Tri-State Truck CenterDiesel Technician at Tri-State Truck Center
Garrett MooreGarrett Moore
Sales Representative at Tri State Truck CenterSales Representative at Tri State Truck Center