Joanna Hueneke
Cedar Park,Texas
Summary
Personable Office Administrator with 4+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Dynamic Social Media Marketer experienced in online marketing and strategic content planning. Over 5+ years of marketing expertise through social media platforms. Proven history of developing impactful marketing plans driving new traffic to websites and boosting sales with creative and proactive approaches.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Office Administrator/Assistant Compliance Officer
Red Oak Financial
02.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Assistant Brand Manager
Qcyclewear
2 2022 - 02.2023
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Analyzed and reported social media and online marketing campaign results
- Met deadlines, exceeding expectations and effectively rolling out social media/email campaigns
- Continually maintained and improved company's reputation and positive image in markets served
- Developed marketing content such as promotional materials and advertisements for social media
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals
Manager
Tres Chic Boutique
07.2017 - 09.2021
- Supervised labor costs and departmental expenses to remain in line with budget
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Resolved customer issues quickly to close deals and boost client satisfaction
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Team Member
Menchies Yogurt
09.2019 - 03.2020
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods
- Maintained productive, efficient approach to all tasks
- Developed strong cooperative relationships with coworkers and managers
- Sought out ways to go above and beyond job requirements
- Learned all required tasks quickly to maximize performance
- Worked different stations to provide optimal coverage and meet production goals
- Operated register to process payments and collect cash payment for order totals.
Youth Coach
Global Youth Leadership Summit
07.2013 - 07.2018
- Supervised youth in engaging environment to promote security and safety for all ages
- Followed established emergency procedures to enable best possible resolution of incidents
- Led groups of children safely through variety of camp activities
- Trained staff members on conducting events and following safety procedures
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Bachelor of Arts - Media Studies/Communications
California State University - San Marcos
San Marcos, CA 08.2018 - 05.2022
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA 05.2016 - 05.2018
Skills
- Administrative Support
- Customer Engagement
- Telephone reception
- Schedule and calendar management
- Multimedia marketing
- Content Marketing Planning
- Marketing and promotion assistance
Timeline
Office Administrator/Assistant Compliance Officer
Red Oak Financial
02.2023 - Current
Team Member
Menchies Yogurt
09.2019 - 03.2020
Bachelor of Arts - Media Studies/Communications
California State University - San Marcos
08.2018 - 05.2022
Manager
Tres Chic Boutique
07.2017 - 09.2021
High School Diploma -
Thousand Oaks High School
05.2016 - 05.2018
Youth Coach
Global Youth Leadership Summit
07.2013 - 07.2018
Assistant Brand Manager
Qcyclewear
2 2022 - 02.2023