Joanna Hughes
Coral Springs,FL
Summary
Hard working and passionate with 4+ years of experience in customer service. Successful in performing effective communication with peers. Also developed and executed ways to create positive environments and finding purpose in each profession I have accomplished.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Recreate Behavioral Health Network
Boca Raton, FL
07.2023 - Current
- Reviews all EMR systems for billable services in order to execute and build out the census for the biller
- maintaining the claims on hold, COB/AOR, and Cobra spreadsheets, will maintain & follow up on all
pending items emailed for COBs, AORs, and Cobra (termed policies) with facility staff - Ensured compliance with company regulations by staying up-to-date on changes in billing rules and guidelines.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Reduced errors in financial records by conducting regular reports of billed accounts.
- Simplified complex billing procedures by creating easy-to-understand documentation and training materials.
- Coordinated closely with census coordinator to ensure accurate information is being applied
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
Front Desk/ Insurance Coordinator
Maan Chiropractic
Coral Springs, FL
09.2022 - 07.2023
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding insurance policies, effectively addressing concerns or questions
- Obtained data such the insurance ID and provider for medical codes to properly file insurance claims.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
Bartender/Waitress Manager
St. Croix Yacht Club
St. Croix, US Virgin Islands
04.2020 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Rotated inventory and keeping track of stock, making recommendations for ordering.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Babysitter/Nanny
A.K Babysitters
Coral Springs, FL
05.2015 - 08.2019
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained a schedule of the infant's daily activities, milestones, and health-related information for parental review.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children everyday skills and language.
Maintained a clean and organized environment to ensure the well-being of children under care. - Played games, worked on puzzles, and read books
Education
Associate of Applied Science - Psychology
Florida SouthWestern State College
Fort Myers, FL04.2024
Skills
- Teamwork and Collaboration
- Multi-tasking
- Active Listening
- Empathy and understanding
- Insurance Verification
- Claims Processing
- Medical coding knowledge
- Problem-Solving
- Flexible
- Friendly, Positive Attitude
- Billing systems and software
- Invoice Processing
Software Skills
Connecteam
DrCrono
Collaborate MD
EMR - KIPU
Additional Information
Kara Thomas (Billing Director)
(561) 818-9901
Marlene Miranda ( Manager at Maan Chiropractic)
(954) 500-8152
Brian Cayne ( Yacht Club Supervisor)
(323) 640-3902
Timeline
Billing Specialist
Recreate Behavioral Health Network
07.2023 - Current
Front Desk/ Insurance Coordinator
Maan Chiropractic
09.2022 - 07.2023
Bartender/Waitress Manager
St. Croix Yacht Club
04.2020 - 06.2022
Babysitter/Nanny
A.K Babysitters
05.2015 - 08.2019
Associate of Applied Science - Psychology
Florida SouthWestern State College