Joanna Humphrey
Summary
Efficient Retail Pharmacy Assistant with expertise in customer service, inventory management, and prescription processing. Delivered high productivity through effective multitasking and time management in fast-paced environments. Committed to providing every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Retail Pharmacy Assistant
Walmart Pharmacy
ABERDEEN, WA
05.2021 - Current
- Assisted pharmacists in preparing and dispensing medications to customers.
- Operated cash register to process customer transactions accurately and efficiently.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Resolved customer complaints promptly, ensuring satisfaction while upholding professional demeanor.
- Maintained cleanliness and organization of the pharmacy workspace and supplies.
- Maintained pharmacy cleanliness by stocking shelves, cleaning counters, and organizing merchandise to enhance customer experience.
- Regularly checked expiration dates on medications to guarantee safety and compliance.
- Greeted customers to determine wants or needs.
Home Care Aide
Twin harbor group home
ABERDEEN, WA
06.2013 - 08.2019
- Supported clients with daily living activities, including meal preparation and feeding, to promote independence.
- Assisted clients with bathing, dressing, and incontinence care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted residents with daily living activities and personal care needs.
- Fostered resident well-being through companionship and emotional support.
- Maintained clean and well-organized environment for client happiness and safety.
- Administered medications according to prescribed schedules and guidelines.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Facilitated transportation for clients to doctor appointments and errands to ensure access to necessary services.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
Education
Completed Certification - Pharmacy Technician
Pharmacy Technician University
06.2021 - 03.2022
Blessed Elena Academy
Pasay Philippines Some College (No Degree) - Computer Science
AMA Computer College
Pasay Philippines Skills
- Medication dispensing
- Drug safety compliance
- Pharmacy software usage
- Pharmacy software proficiency
- Inventory management
- Insurance verification
- Insurance claims processing
- Cash handling
- Cash handling accuracy
- Regulatory compliance
- HIPAA compliance
- Health care documentation
- Patient confidentiality
- Customer relationship management
- Customer inquiries
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Service orientation
- Conflict resolution
- Regulatory knowledge
- Organizing supplies
Timeline
Completed Certification - Pharmacy Technician
Pharmacy Technician University
06.2021 - 03.2022
Retail Pharmacy Assistant
Walmart Pharmacy
05.2021 - Current
Home Care Aide
Twin harbor group home
06.2013 - 08.2019
Blessed Elena Academy
Some College (No Degree) - Computer Science
AMA Computer College