Joanna Isaacs
Miami,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Demonstrates success in developing and executing innovative marketing strategies to boost sales.
Overview
1
1
year of professional experience
Work History
Server
Bubba Gump Shrimp
Miami, FL
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bar Lead
Crust
Miami, FL
12.2023 - 05.2024
- Provided customer service by greeting guests and taking orders for drinks.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by generating engaging social media content featuring signature cocktails and promotions.
- Created new handcrafted cocktails for holiday specials.
Bar Shift Leader
Wild n Out Sports Bar
Miami Beach, FL
07.2023 - 03.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Skills
- Suggestive Selling
- Payment Processing
- Outstanding customer service
- Cocktail list development
- Customer Service
- Service-oriented mindset
Timeline
Server
Bubba Gump Shrimp
03.2024 - Current
Bar Lead
Crust
12.2023 - 05.2024
Bar Shift Leader
Wild n Out Sports Bar
07.2023 - 03.2024