Joanna Isaacs
Miami,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Demonstrates success in developing and executing innovative marketing strategies to boost sales.
Overview
1
1
year of professional experience
Work History
Server
Bubba Gump Shrimp
Miami, FL
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bar Lead
Crust
Miami, FL
12.2023 - 09.2024
- Provided customer service by greeting guests and taking orders for drinks.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Created new handcrafted cocktails for holiday specials.
- Demonstrated knowledge of various types of beers, wines, liquors and mixed drinks.
Bar Shift Leader
Wild n Out Sports Bar
Miami Beach, FL
07.2023 - 03.2024
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed strategies to maximise sales opportunities through upselling techniques;.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
Skills
- Suggestive Selling
- Payment Processing
- Outstanding customer service
- Point of sale systems
- Customer service expertise
- Engaging personality
- Anticipating guest needs
Timeline
Server
Bubba Gump Shrimp
03.2024 - Current
Bar Lead
Crust
12.2023 - 09.2024
Bar Shift Leader
Wild n Out Sports Bar
07.2023 - 03.2024
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