Joanna Jimenez-Serafin
Orlando,FL
Summary
Accomplished Supervisor at Concentrix with a proven track record in enhancing team productivity and customer satisfaction. Expert in staff management and problem-solving, adept at implementing efficient workflows and maintaining high-quality standards. Skilled in data analytics and customer service, demonstrating significant improvements in operational efficiency.
Overview
6
6
years of professional experience
Work History
Supervisor
Concentrix
01.2021 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Line Leader
Spice World Inc.
05.2020 - 01.2021
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
Sales Associate
Footlocker, Foot Action, And Kids Footlocker
11.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Food and Beverage Server
Funspot
11.2018 - 03.2019
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
Education
Associate of Science - Dental Hygiene
Valencia College
Orlando, FL05-2025
High School Diploma -
Oak Ridge High School
Orlando, FL05-2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Processes and procedures
- Schedule development
- Microsoft experience
- Data analytics
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Concentrix
01.2021 - 11.2024
Line Leader
Spice World Inc.
05.2020 - 01.2021
Sales Associate
Footlocker, Foot Action, And Kids Footlocker
11.2018 - 01.2020
Food and Beverage Server
Funspot
11.2018 - 03.2019
Associate of Science - Dental Hygiene
Valencia College
High School Diploma -
Oak Ridge High School