Joanna Jones

• Managed patient registration process, confirming data accuracy and completeness.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.
• Built and maintained positive working relationships with patients and staff.
• Used [Software] to schedule appointments.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Resolved customer complaints using established follow-up procedures.
• Engaged with patients to provide critical information.
• Verified insurance eligibility and coverage for patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Entered patient demographic and insurance data into electronic medical record system.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests for products, services, and company information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded proactively and positively to rapid change.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

Owner and operator of Home Decor business. Made all decisions and ,marketing approvals.

• Conducted target market research to discover customer needs and analyze competitor trends.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Managed day-to-day business operations.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Consulted with customers to assess needs and propose optimal solutions.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.