Overview
Work History
Summary
Education
Skills
Accomplishments
Certification
Work Availability
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Joanna Joyner

Joanna Joyner

Program Director
Raleigh,NC

Overview

21
21
years of professional experience

Work History

Program Director

The Bair Foundation
Raleigh, North Carolina
06.2024 - Current
  • Developed and managed program budgets, monitored expenses, and identified cost savings opportunities
  • Initiated and set goals for programs based on organization's strategic objectives
  • Evaluated program outcomes and performance against established goals and objectives
  • Led team meetings to ensure effective communication between departments and timely execution of tasks
  • Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations
  • Monitored program activities and reported progress to senior management
  • Oversaw quality management activities to integrate improvement opportunities into daily program operations

Program Administrator

Nash County Department of Social Services
Nashville, North Carolina
06.2023 - Current
  • Managed Permanency Planning Unit, Adult Services Unit, and Administrative Assistant Unit - Supervision of 34 positions
  • Managed daily operations of the programs including scheduling meetings and managing resources
  • Provided technical assistance to staff members regarding day-to-day operational issues related to the programs
  • Assisted in developing strategies to improve program efficiency and effectiveness through policy changes or process improvements
  • Monitored expenditures against approved budgets in order to ensure fiscal responsibility
  • Evaluated program outcomes and performance against established goals and objectives
  • Oversaw quality management activities to integrate improvement opportunities into daily program operations
  • Supervised administrative staff and provided training and orientation to new staff
  • Established work procedures and schedules to organize daily work of administrative staff
  • Set goals and deadlines for department
  • Represented work unit at meetings or conferences, serving as liaison for requests or complaints

Social Work Supervisor

Johnston County DSS
Smithfield, NC
03.2021 - 06.2023
  • Conducted regular meetings with staff members to discuss case management issues and foster collaboration among team members
  • Participated in community events related to social services such as workshops, conferences and seminars
  • Mentored junior-level social workers on various aspects of their job duties including documentation requirements, ethical considerations and clinical skills
  • Developed and implemented policies, procedures and standards of practice for the department, ensuring they were in compliance with applicable regulations and laws
  • Prepared monthly reports outlining accomplishments achieved by the department during that period
  • Successfully supervised and managed a team of social workers, providing guidance, direction and feedback to staff in order to ensure successful outcomes
  • Monitored caseloads of social workers, assessing casework performance and recommending necessary changes or improvements

Social Worker

Johnston County DSS
Smithfield, NC
11.2019 - 02.2021
  • Developed and maintained effective relationships with clients, families, and other professionals
  • Assisted in obtaining resources from social, health, and welfare agencies to meet needs of residents
  • Interviewed residents and families to obtain social history and determine needs for services
  • Demonstrated cultural sensitivity when working with diverse populations from different ethnic backgrounds
  • Collaborated with multidisciplinary teams to coordinate care between agencies or providers
  • Provided direct case management services to individuals and families in need of assistance
  • Evaluated social and family information to determine plans for treatment
  • Researched community resources to provide referrals for appropriate services
  • Advocated on behalf of clients and families for services, basic needs, and other related issues
  • Coordinated and directly monitored family visitations to work toward case plan goals
  • Ensured compliance with all state regulations governing the delivery of social work services
  • Supported clients in navigating complex social service systems
  • Implemented evidence-based practices to improve client outcomes

Early Intervention Service Coordinator

East Carolina University
Greenville, North Carolina
06.2008 - 01.2011
  • Participated in regular supervision meetings with program administrators to discuss client progress and challenges experienced during implementation of IFSPs
  • Developed individualized family service plans based on assessment findings and parent input
  • Facilitated meetings with parents, providers, and other stakeholders to ensure that all needs were addressed in a timely manner
  • Consulted with medical personnel regarding specialized medical equipment and nutrition recommendations necessary for optimal growth and development of infants and toddlers
  • Demonstrated knowledge of relevant laws pertaining to special education rights of young children
  • Established trusting relationships with clients through active listening skills and empathetic understanding of their situations
  • Served as an advocate for families by helping them access needed services within their local communities
  • Maintained accurate records of assessments, evaluations, IFSPs, progress notes, service authorizations according to state regulations

Qualified Professional

NC Mentor
Goldsboro, North Carolina
06.2007 - 06.2008
  • Maintained accurate documentation according to agency policies
  • Supervised the direct service employees and provided training for them
  • Conducted assessments of family dynamics and parenting skills to identify areas for improvement
  • Collaborated with multidisciplinary teams including social workers, teachers, and other professionals to provide comprehensive care for clients
  • Implemented individualized treatment plans based on each client's unique needs and goals
  • Provided guidance on available community resources and advocated for clients' rights within the system of care

Social Worker - Child and Youth

Lenoir County DSS
Kinston, North Carolina
11.2004 - 06.2007
  • Ensured compliance with all state laws related to the protection of vulnerable populations
  • Developed positive relationships with clients while advocating on their behalf within the legal system
  • Utilized professional judgement when making decisions regarding safety of a child or youth's well being
  • Maintained accurate case notes according to agency policies and procedures
  • Adhered to ethical standards set forth by regulatory boards governing social work practice
  • Attended court hearings in order to provide testimony about client's situation when needed
  • Created resources to support families in need by providing referrals to community services such as housing assistance, healthcare providers
  • Interviewed clients individually, in families, or in groups, assessing situations, capabilities, and problems to determine services required to meet needs
  • Consulted with parents, teachers and other school personnel to determine causes of problems, such as truancy, and misbehavior and to implement solutions
  • Maintained case history records and prepared reports
  • Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children facing disabilities, abuse, and poverty

Volunteer Crisis Counselor

REAL Crisis Intervention, Inc
Greenville, North Carolina
06.2004 - 11.2004
  • Provided crisis intervention counseling services to individuals in need of emotional support and guidance
  • De-escalated client distress with encouraging advice and situational empathy
  • Allowed clients to convey emotions by providing safe space for expression
  • Educated clients on coping skills, stress management techniques, and communication strategies
  • Implemented safety planning techniques with high risk clients to help them manage their emotions during difficult times
  • Cultivated strong relationships with clients by quickly establishing rapport
  • Offered supportive listening and empathy during times of distress for those who were unable to access traditional forms of therapy due to financial constraints

Summary

Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.

Education

Bachelor of Arts - Psychology

East Carolina University
Greenville, NC
01.2002 - 08.2004

Skills

  • Resource coordination
  • Metric tracking
  • Budget administration
  • Vendor engagement
  • Cross-functional coordination
  • Effective leader
  • Policy and procedure improvements
  • Strategic leadership
  • Personnel supervision
  • Policy implementation
  • Strategic planning
  • Group and individual instruction
  • Procedure writing

Accomplishments

  • Supervised team of 32 staff members.
  • Collaborated with team of 5 in the development of Standard Operating Procedures for Adult Services.
  • Achieved agency compliance by completing retraining and restructuring of the department with accuracy and efficiency.

Certification

  • Ken Blanchard SLII Training - 2025
  • CPI Certified - 2024
  • CPR/First Aid Certified 2024
  • Medicaid Administration/Bloodborne Pathogens 2024
  • Pressley Ridge Trainer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Software

Microsoft Office Suite

EHS

Languages

English

Interests

Personal Growth

Community Outreach

Timeline

Program Director

The Bair Foundation
06.2024 - Current

Program Administrator

Nash County Department of Social Services
06.2023 - Current

Social Work Supervisor

Johnston County DSS
03.2021 - 06.2023

Social Worker

Johnston County DSS
11.2019 - 02.2021

Early Intervention Service Coordinator

East Carolina University
06.2008 - 01.2011

Qualified Professional

NC Mentor
06.2007 - 06.2008

Social Worker - Child and Youth

Lenoir County DSS
11.2004 - 06.2007

Volunteer Crisis Counselor

REAL Crisis Intervention, Inc
06.2004 - 11.2004

Bachelor of Arts - Psychology

East Carolina University
01.2002 - 08.2004

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