Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jo Anna Kaye

Boynton Beach

Summary

Dynamic Pharmacy Operations Manager at Walgreens Boots Alliance with a proven track record in workflow optimization and staff management. Enhanced patient satisfaction through effective communication and innovative medication therapy management initiatives. Skilled in training and mentoring, I successfully improved team efficiency while ensuring patient safety and operational excellence.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens Boots Alliance
10.2021 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Communicated with patients, ensuring that medical information was kept private.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Senior Pharmacy Technician

Walgreens Boots Alliance
10.1994 - 10.2021
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured, and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Inventory Specialist

Walgreens Boots Alliance
01.1990 - 10.1994
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Conducted detailed inventory analysis reports for management review, informing strategic decision-making.

Education

GED -

Adult Education Center of Palm Beach
West Palm Beach, FL
09-1995

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Direct patient care
  • Patient safety
  • Training and mentoring
  • Patient education and counseling
  • Operations management
  • Care monitoring
  • Staff management
  • Insurance billing
  • Staff training
  • Inventory control
  • Drug inventory management
  • Performance metrics
  • Medication therapy management
  • Wellness services
  • Customer service
  • Problem-solving

Certification

  • Certified Pharmacy Technician with PTCB, Walgreens - 2002 to present
  • Licensed Registered Pharmacy Technician - 2015 to present
  • Certified Immunization Technician - 2021 to present


Timeline

Pharmacy Operations Manager

Walgreens Boots Alliance
10.2021 - Current

Senior Pharmacy Technician

Walgreens Boots Alliance
10.1994 - 10.2021

Inventory Specialist

Walgreens Boots Alliance
01.1990 - 10.1994

GED -

Adult Education Center of Palm Beach

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