Joanna Kenney
Las Vegas,NV
Summary
Proven track record in enhancing passenger safety and satisfaction, demonstrated during tenure at United Airlines. Excelled in emergency situations management and conflict mediation, ensuring regulatory compliance and promoting brand loyalty. Skilled in team oversight and emergency response coordination, significantly contributing to smooth international flight operations. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
International Flight Attendant
United Airlines
2015.06 - Current
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
Guest Service Team Member
Virgin America
2014.08 - 2015.06
- Maintained a clean, organized lobby area for a welcoming environment and positive first impression.
- Offered prompt assistance with luggage handling or storage requests for both arriving and departing guests as needed.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Education
Homeland Security - Criminal Justice
Columbia Southern University
Orange Beach, AL05.2022
Skills
- Safety Procedures
- Emergency Situations Management
- Team Oversight
- Security awareness
- Administrative tasks
- Brand Promotion
- Conflict Mediation
- Emergency Response Coordination
- Regulatory Compliance
- Report Generation
Timeline
International Flight Attendant
United Airlines
2015.06 - Current
Guest Service Team Member
Virgin America
2014.08 - 2015.06
Homeland Security - Criminal Justice
Columbia Southern University
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