Joanna Kuang
Brooklyn,NY
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
17
17
years of professional experience
Work History
BUSINESS IMPROVEMENT LEAD
Auckland Council
02.2024 - 06.2024
- Managed project initiatives, wrote business cases, led a team of direct reports of 3 business analysts and project led scrum teams
- Led and received sign-off to kickstart project initiative to investigate and implement Artificial Intelligence (AI) capabilities with SAP
- Provided effective and efficient requirements and analytical solutions
- Enhanced business systems by providing accurate information about business needs and priorities
- Enhanced and evolved processes and services using effective leadership, innovation and lean six sigma methodologies to support project teams
- Challenged current working practices by identifying process improvement opportunities.
BUSINESS ANALYST
Auckland Council
02.2020 - 03.2023
- Worked in Agile environment in Scrum Teams
- Engaged with relevant Stakeholders and Subject Matter Experts
- Identified process variances in current states
- Streamlined, simplified, standardized and aligned business processes and systems’ workflows
- Defined and implemented future state processes by applying Lean Six Sigma methodologies
- Designed and/or improved on business processes, best practices and systems’ workflows
- Prepared Steering Committee documentation pack and facilitate SteerCo meetings
- Wrote project strategic assessments and business cases
- Defined benefits per Benefits Realization Management
- Facilitated workshops across cross-functional teams to identify, define and document user stories, technical needs and business requirements
- Translated business requirements between Subject Matter Experts and IT Development Teams
- Facilitated and coordinated User Acceptance Testing & Production Verification Testing
- Mapped processes and workflows using Business Process Model and Notation in Microsoft Visio and Nintex Promapp
- Facilitated Nintex Promapp training for new users.
SAP TRAINING & CAPABILITY ADVISOR (Instructional Designer / Business Analyst)
Auckland Council
03.2019 - 02.2020
- Storyboard & built e-Learning using various e-authoring tools (Camtasia, Articulate360)
- Identified training needs through training needs analysis
- Created development plans and training solutions
- Wrote Quick Reference Guides (QRGs), created simulations and tutorial videos
- Identified continuous improvement opportunities
- Identified and documented variances in business processes
- Facilitated demos of SAP CRM, UX, Hybris, Fiori and Nintex Promapp to stakeholders
- Created and maintained project intranet pages using SharePoint Publishing.
TRAINING & DEVELOPMENT ADVISOR
Auckland Council
03.2017 - 03.2019
- Identified training gaps and analyzed training needs
- Created soft-skill training materials
- Facilitated directorate-wide inductions
- Undertook evaluation tools, surveys and audits for continuous improvement
- Prepared training plans and training reports
- Intranet and sharepoint maintenance
- Analyzed, defined and implemented the Career Development Framework for directorate
- Learning Management System front-end and back-end administrator.
QUALITY ASSURANCE ADVISOR
Auckland Council
03.2016 - 02.2017
- Created Seismic Procedure Reports
- Reviewed building inspectors’ Initial Evaluation Procedures (IEPs) and seismic grades
- Monitored and evaluated procedural work against documented processes and policies
- Defined and implemented the Continuous Improvement Framework.
PORTFOLIO AND PROJECT COORDINATOR
ISS Australia
01.2014 - 01.2015
- Identified and analyzed portfolio and project data in ideation phase
- Managed multiple projects across various business portfolios
- Supported the portfolio manager and portfolio analysts
- Ensured work across projects were on-track, milestones were met, and deliverables were achieved
- Analyzed and reviewed project submissions
- Monitored portfolio, program and project budgets to highlight any risks
- Prepared progress reports on activities across the portfolio and highlighted any bottlenecks.
TAX ACCOUNTANT
New Generation Accounting Inc
01.2007 - 01.2014
- Prepared corporate & individual tax returns
- Prepared and maintained financial reports
- Conducted financial audits
- Created budget reports
- Provided tax and financial management advice and services to clients
- Conducted forecasting and risk analysis assessments.
Education
LEAN SIX SIGMA: Green Belt Certification -
Thornley Group Consulting & Training
01.2022
AGILE: Agile Foundation Certification - undefined
Auckland Council
01.2021
LEVEL 4: NZ Certificate in Regulatory Compliance – Operational Knowledge - undefined
The Skills Organisation
01.2018
LEVEL 3: NZ Certificate in Regulatory Compliance – Core Knowledge - undefined
The Skills Organisation
01.2017
MASTER OF SCIENCE: Accountancy - undefined
Zicklin School of Business Baruch College
New York, NY01.2010
BACHELOR OF BUSINESS ADMINISTRATION: Accounting - undefined
Baruch College City University of New York
New York, NY01.2007
BACHELOR OF SCIENCE: Computer Engineering - undefined
New York University Landon School of Engineering
New York, NY01.2005
Skills
- English (native), Cantonese (full professional), Mandarin (moderate understanding)
- Advanced facilitation skills
- Business process modelling and process mapping
- Business analysis
- Learning & Development skillsets
- Agile and Lean Six Sigma methodologies
- Continuous improvement expertise
- Project Planning
- Performance Metrics Development
- Process Automation
Timeline
BUSINESS IMPROVEMENT LEAD
Auckland Council
02.2024 - 06.2024
BUSINESS ANALYST
Auckland Council
02.2020 - 03.2023
SAP TRAINING & CAPABILITY ADVISOR (Instructional Designer / Business Analyst)
Auckland Council
03.2019 - 02.2020
TRAINING & DEVELOPMENT ADVISOR
Auckland Council
03.2017 - 03.2019
QUALITY ASSURANCE ADVISOR
Auckland Council
03.2016 - 02.2017
PORTFOLIO AND PROJECT COORDINATOR
ISS Australia
01.2014 - 01.2015
TAX ACCOUNTANT
New Generation Accounting Inc
01.2007 - 01.2014
LEAN SIX SIGMA: Green Belt Certification -
Thornley Group Consulting & Training
AGILE: Agile Foundation Certification - undefined
Auckland Council
LEVEL 4: NZ Certificate in Regulatory Compliance – Operational Knowledge - undefined
The Skills Organisation
LEVEL 3: NZ Certificate in Regulatory Compliance – Core Knowledge - undefined
The Skills Organisation
MASTER OF SCIENCE: Accountancy - undefined
Zicklin School of Business Baruch College
BACHELOR OF BUSINESS ADMINISTRATION: Accounting - undefined
Baruch College City University of New York
BACHELOR OF SCIENCE: Computer Engineering - undefined
New York University Landon School of Engineering
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