Joanna Landestoy
Passaic,NJ
Summary
Skilled administrative professional with strong background in medical office environments. Handles billing,
insurance, and recordkeeping requirements with meticulous attention to detail. Always ready to learn new
processes and better serve patient and provider needs.
Overview
17
17
years of professional experience
Work History
Scheduling Coordinator
Hackensack Meridian Health
10.2021 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
- Greets patients, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
- Assists patients with the check in process. Responds promptly to patient's needs. Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner.
- Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
- Assembles new patient folders and scan prescriptions, prior auth and test strips on the patient's chart
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
Patients Access
Hackensack Meridian Health
07.2007 - 10.2021
- Accurately obtain, collect and enters all necessary patient information into the hospital's computer system to expedite efficient data collection, billing and hospital reimbursement during the Inpatient/Outpatient /Emergency registration services process.
- Interviews patient and/family in the department, area of admission, point-of-service or on the telephone and acquiring as necessary, all information required for the registration process, in an accurate, professional, and sensitive manner.
- Answering phones, chart preparation, front desk
- Insurance verification, collect patient obligations, obtaining referrals
- Protected patient data through strict compliance with HIPAA requirements.
Education
Graduate Certificate - Medical Office Assisting Science Program
Hohokus School of Business And Medical Sciences
Ramsey, NJ10.2006
High School Diploma -
Clifton High School
Clifton, NJ06.2003
Skills
- Microsoft Word
- Strong Work Ethic
- Data Entry
- Effective Multitasking
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Hackensack Meridian Health
10.2021 - Current
Patients Access
Hackensack Meridian Health
07.2007 - 10.2021
Graduate Certificate - Medical Office Assisting Science Program
Hohokus School of Business And Medical Sciences
High School Diploma -
Clifton High School