Joanna N. Larin
Houston,TX
Summary
Bilingual Front Desk Consultant with a strong focus on delivering exceptional client service in English and Spanish. Creates an inclusive and welcoming environment. Manages high-volume appointment scheduling through MindBody for accuracy and efficiency. Processes cash transactions and prepares precise bank deposits to maintain financial accuracy. Drives revenue growth by effectively promoting retail products and service upgrades. Resolves client inquiries and concerns with professionalism, enhancing customer satisfaction and retention. Maintains a well-organized front desk, seamlessly multitasking in a fast-paced setting. Collaborates with team members to streamline daily operations and improve workflow efficiency.
Overview
7
7
years of professional experience
Work History
Front Desk Consultant
Amazing Lash Studio
09.2023 - 01.2025
- Bilingual Front Desk Consultant | Amazing Lash Studio – Meyerland (2023 – Present)
-Provided exceptional customer service by greeting an average of 50+ clients daily, ensuring a welcoming and professional atmosphere.
-Managed appointment scheduling for 100+ clients per week using the MindBody system, reducing booking errors and improving efficiency.
-Handled 50+ phone inquiries daily, offering detailed information on services, promotions, and membership plans to drive client engagement.
-Successfully promoted and sold retail products and membership plans, contributing to a 15% increase in monthly revenue.
-Maintained a 99% client satisfaction rating by promptly addressing concerns, resolving scheduling conflicts, and enhancing the overall customer experience.
-Assisted with inventory management, ensuring 95% product availability and timely restocking of retail items.
Truck Driver Apprentice
Ivans Freight
09.2021 - 01.2022
- Experienced in operating and driving 18-wheeler trucks, specializing in the transportation of heavy-duty materials such as metal sheets and coils
- Proficient in navigating the state of Texas, with a strong understanding of local routes and regulations
- Skilled in coordinating with customers and warehouse staff to ensure timely and efficient deliveries
- Adept at planning effective travel routes and assessing weather conditions to guarantee the safe and reliable shipment of goods to various destinations
Cashier
H-E-B
09.2019 - 01.2021
- In my role, I efficiently assisted customers with orders in a fast-paced environment, minimizing wait times and enhancing customer satisfaction
- I managed order fulfillment with accuracy and speed, while also handling stocking and receiving of food supplies and equipment
- I upheld strict safety and sanitation standards, including adherence to COVID-19 regulations, ensuring a clean and safe workplace
- Additionally, I operated cash registers and credit card machines to process payments, contributing to smooth and efficient customer transactions
Masseuse
Sports and Wellness Doc
09.2019 - 01.2021
- As a skilled masseuse at the Sports and Wellness Doc, I provided therapeutic massage services tailored to clients' individual needs, focusing on enhancing athletic performance and promoting overall wellness
- I specialized in various techniques, including deep tissue, sports massage, and relaxation therapy, to aid in muscle recovery and injury prevention
- Collaborating closely with clients, I assessed their physical condition and tailored treatment plans to address specific concerns
- My role also involved maintaining a clean and tranquil environment, ensuring client comfort and satisfaction while adhering to the highest standards of hygiene and professionalism
Cashier
Foodarama
08.2017 - 01.2018
- In my role, I provided prompt and efficient service by assisting customers with orders to minimize wait times and ensure satisfaction
- I consistently filled orders quickly and accurately, contributing to a positive customer experience
- Additionally, I supported inventory management by assisting with ordering, stocking, and receiving food supplies and equipment
- I maintained a safe and sanitary work environment, adhering to all safety and sanitation standards
- I also managed customer transactions by operating cash registers and credit card machines, ensuring smooth and efficient payment processing
Education
Bachelors - Business Administration
American Intercontinental University
Houston, TX03.2026
Biology -
Houston Community College
Houston, TX05.2019
High School Graduate -
James Madison HighSchool
Houston, TX05.2017
Skills
- Bilingual
- Client Interaction
- Scheduling
- Appointment Management
- Customer Service
- Organizational Skills
- Team Collaboration
- Appointment scheduling
- Team player attitude
- Cash handling experience
- Customer service
- Listening skills
- Training and mentoring
- Microsoft office
- Administrative skills
- Office management
- Documentation
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Consultant
Amazing Lash Studio
09.2023 - 01.2025
Truck Driver Apprentice
Ivans Freight
09.2021 - 01.2022
Cashier
H-E-B
09.2019 - 01.2021
Masseuse
Sports and Wellness Doc
09.2019 - 01.2021
Cashier
Foodarama
08.2017 - 01.2018
Bachelors - Business Administration
American Intercontinental University
Biology -
Houston Community College
High School Graduate -
James Madison HighSchool
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