Joanna Lelek
Wood Dale,IL
Summary
Analytical and detail-oriented MBA candidate with a strong background in administrative coordination, data reporting, and customer/patient experience. Proven ability to manage cross-functional tasks, prioritize competing demands, and drive efficient office operations. Known for strong interpersonal communication and problem-solving skills. Expertise in patient communication and conflict resolution, ensuring positive care experience. Seeking a role in business analysis, marketing, or operations where data-driven decision making and process improvement are valued.
Overview
6
6
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
09.2021 - Current
- Managed communications with 20+ clients/patients daily via phone, email, and in-person.
- Created reports on daily operations, supporting data-informed management decisions.
- Streamlined office workflows to improve team productivity and customer satisfaction.
- Maintained office supply inventory and ensured operational readiness.
- Cultivated positive client relationships through follow-up communication and service.
Patient Registration Representative
St. Joseph’s Hospital and Medical Center
09.2020 - 09.2021
- Registered patients and verified insurance data using MEDITECH system.
- Managed sensitive financial information and explained billing policies.
- Communicated with patients regarding eligibility, co-pays, and insurance processes.
- Collaborated with clinical staff to ensure efficient patient flow.
Rehabilitation Aide
Athletico Physical Therapy
01.2019 - 09.2021
- Supported daily care and therapy goals for 30+ patients.
- Handled appointment scheduling and assisted with caseload management.
- Performed administrative tasks and maintained communication with staff and patients.
Education
MBA - Business Administration and Management
Dominican University
River Forest, IL05.2025
Bachelor of Arts - Exercise Science
Concordia University Chicago
River Forest, IL05.2020
Skills
- Operational efficiency analysis:
- Technical Tools:
Data Interpretation, Process Improvement, KPI Tracking, Report processing and interpretation, Business process improvement
- Core Competencies:
Microsoft Office, Google Workspace
Analytical Thinking, Client Communication, Task Prioritization, Problem-Solving, Team Collaboration, Adaptability and Resilience, Empathy and Inclusive Thinking, Time Management, Bilingual (Polish – Native)
Accomplishments
- Promoted from Rehabilitation Aide to Office Coordinator within 2 years for exceptional performance and relationship-building.
- Improved front office efficiency by implementing a more organized appointment scheduling system.
- Recognized by management for consistently maintaining high patient satisfaction scores through proactive communication and follow-up.
- Trained and mentored new administrative staff, contributing to a smoother onboarding process and higher team productivity.
- Spearheaded office supply inventory optimization, cutting unnecessary spending by identifying vendor cost-saving opportunities.
- Consistently achieved or exceeded daily client interaction goals, handling up to 30+ contacts per day with professionalism and accuracy.
Languages
Polish
Native or Bilingual
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
09.2021 - Current
Patient Registration Representative
St. Joseph’s Hospital and Medical Center
09.2020 - 09.2021
Rehabilitation Aide
Athletico Physical Therapy
01.2019 - 09.2021
MBA - Business Administration and Management
Dominican University
Bachelor of Arts - Exercise Science
Concordia University Chicago
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