Joanna Lightsey

· Ensures that appropriate documentation for clinic/physician's office is prepared, maintained and/or distributed to ensure accurate records.

· Evaluates staffing needs, completes forms to replace and/or obtain needed personnel, interviews to maintain optimal staffing. Screens, and selects best qualified applicants and oversees their orientation to SJHS organization.

· Troubleshoots, refers and/or takes action to resolve problems concerning patients' accounts, building maintenance, payroll, medical records, and/ or other problems to maintain efficient operation of the clinic/office.

· Prepares and/or processes deposit slips, purchase requests and vendor invoices. Maintains employee time records documenting vacation, sick, productive and non-productive paid hours to support personnel payroll.

· Develops work schedules and monitors clinic/office personnel to ensure that assigned personnel are performing their functions in a productive manner in compliance with policies and expectations.

· Acts as a liaison between hospital, physician, and clinic/office staff regarding services, billing activities, employees and/or patient services to ensure communication.

· Establishes and maintains office supplies and facilitates the ordering of needed supplies to maintain inventory.

· Provides back-up or fills in for other personnel as needed to maintain operational efficiency. Other duties such as prepares and types all physician letters, prepares requests for establishing new client accounts and provides back-up or fills in for other personnel as needed.

· Prepares and/or processes all requested reports as needed.

· Maintains documentation as required by regulatory agencies, policies and procedures.

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Processed all claims for providers surgeries
• Filled out all patient forms for providers
• Trained interns and newly hired team members on office procedures and computer system.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Handled all billing issues/claims/collections for the facility
• Trained/Interviewed and hired all front staff.
• Did daily tasks such as helped with phones, scheduled patients, assisted with patient billing issues.

• Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
• Processed check-ins and check-outs
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with patients, and updated patient records.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered phone promptly and directed incoming calls to correct offices.
• Pulled charts for providers.
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• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Monitored customer accounts to identify and rectify billing issues.
• Posted all insurance and patient payments to accounts

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.