Joanna Lindquist

PALM HARBOR,FL

Summary

Accomplished in HIPAA compliance and patient care coordination, my tenure at William W Huntley, MD, and Baycare showcases a proven track record of enhancing patient satisfaction and streamlining healthcare processes. Leveraging skills in EMR/EHR and compassionate patient interaction, I've significantly contributed to improving operational efficiency and maintaining confidentiality, embodying professionalism and ethics in all aspects of patient management.

Overview

years of professional experience

Work History

Medical Assistant

William W Huntley, MD

04.2007 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected and documented patient medical information such as blood pressure and weight.

Billing Specialist

William W Huntley, MD

04.2007 - Current

Researched and resolved billing discrepancies to enable accurate billing.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Reduced errors in financial records by conducting regular audits of billed accounts.
Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Enhanced customer satisfaction with timely and accurate invoice generation.
Maximized revenue potential by identifying and resolving under-billed accounts.
Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Strengthened client relationships through effective communication regarding billing issues and concerns.
Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Responded to customer concerns and questions on daily basis.
Handled account payments and provided information regarding outstanding balances.
Collaborated with customers to resolve disputes.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Audited and corrected billing and posting documents for accuracy.
Utilized various software programs to process customer payments.

Health Information Management Technician/Birth Certificate Clerk

Baycare

07.1996 - Current

Enhanced patient care by accurately recording and maintaining health information data.
Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
Served as a liaison between physicians, nurses, and other healthcare professionals to address concerns or discrepancies in medical records.
Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
Streamlined processes for efficient record retrieval, reducing wait times for healthcare providers.
Successfully completed data requests for research studies or organizational reporting needs without compromising patient confidentiality or privacy regulations.
Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
Upheld HIPAA regulations and standards for protecting patient information.
Retrieved medical data for physicians and patients.
Performed regular quality and validation assessments on patient data to verify accuracy.
Reduced errors in birth certificate issuance by diligently cross-referencing information with various databases and records systems.
Ensured compliance with state regulations regarding birth registration, maintaining up-to-date knowledge of relevant policies and procedures.
Maintained strict confidentiality protocols, ensuring sensitive personal information was protected at all times during the document handling process.
Provided timely updates to parents regarding the status of their child''s birth certificate application, maintaining clear communication channels throughout the process.
Handled complex cases involving adoption or surrogacy arrangements, navigating legal requirements to ensure accurate recording of parentage information on birth certificates.
Kept thorough records of processed applications, enabling swift retrieval of information when needed for amendments or corrections.
Collaborated with hospital staff and healthcare providers to obtain accurate and complete birth record details for timely registration.
Assisted in the resolution of discrepancies within vital records databases, ensuring consistent and accurate data storage practices were maintained.
Increased customer satisfaction levels by providing responsive and courteous service to parents seeking assistance with obtaining their child''s birth certificate.
Supported families through the birth certificate application process, providing clear guidance on required documentation and procedures.
Assisted with typing, data entry, and answering incoming calls as required.
Provided excellent customer care by responding to inquiries and requests for information.
Maintained accuracy of records by verifying accuracy of data in records.
Updated records with new information.
Followed established policies and procedures to maintain compliance with regulations.
Followed confidentially regulations to maintain privacy.

Education

High School Diploma -

Dunedin High School

Dunedin, Fl

06-1992

Skills

HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Vital sign monitoring
EMR / EHR
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Reliable team player
Compassionate

Professionalism and ethics
Maintaining confidentiality
Insurance verification
Patient care coordination
Trustworthy companion
Patient management
Prioritizing stat orders
Medical billing and coding
Diagnostic procedures
Valid Florida driver's license
Insurance claims
Insurance authorizations/prior authorizations

Timeline

Medical Assistant

William W Huntley, MD

04.2007 - Current

Billing Specialist

William W Huntley, MD

04.2007 - Current

Health Information Management Technician/Birth Certificate Clerk

Baycare

07.1996 - Current

High School Diploma -

Dunedin High School