Joanna Llego
Honolulu
Summary
Hard working, experienced manager, focused on positive results and customer satisfaction. Reliable, conscientious, punctual and capable of taking initiative.
Overview
25
25
years of professional experience
Work History
Front End Manager
Safeway
1234 S. Beretania St Honolulu, Hi 96814
06.2024 - Current
- Oversee daily checkout operations, ensuring fast, friendly service while supervising cashiers, courtesy clerks, and bookkeepers.
- Manage schedules, handling cash, maintaining front-end cleanliness, and hitting labor/supply budget goals.
- Collaborated with management to streamline front-end operations for improved efficiency.
- Assisted in resolving customer complaints, fostering a positive shopping experience.
- Trained new employees on front-end procedures and company policies for compliance.
Shift Supervisor
Starbucks
Lihue, Hawaii
04.2003 - 05.2006
- Monitored staff performance to ensure quality standards were met.
- Prepare daily shift deposits.
- Cashier, take orders and make coffee drinks.
- Expedite orders to ensure fast service.
- Resolved customs work related problems efficiently and efficiently effectively.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Crew Trainer
Mcdonald’s
Lihue
06.2001 - 04.2003
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Maintained up-to-date records of all employees' training progress and certification status.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Education
Some College (No Degree) - Liberal Arts And Pre-Nursing
Kauai Community College
Lihue, HIGED -
Kauai Community School For Adults
Lihue, HI2011
Skills
- Cash management experience
- Cash Register Operation
- Multi-task management
- Staff motivator
- Communication skills
- Relationship/team building
- Fast learning
- Perform well in high-demand, fast paced environments
- Commitment to quality and service
- Customer friendly
Timeline
Front End Manager
Safeway
06.2024 - Current
Shift Supervisor
Starbucks
04.2003 - 05.2006
Crew Trainer
Mcdonald’s
06.2001 - 04.2003
Some College (No Degree) - Liberal Arts And Pre-Nursing
Kauai Community College
GED -
Kauai Community School For Adults