Joanna Llerena
Etobicoke,ON
Summary
Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Experienced and organized property manager skilled in managing personnel, property, and special projects. Committed to effectively interacting with property office and maintenance staff to oversee on-site activities. Dedicated to achieving occupancy goals and collaborating closely with property owners and decision-makers to address various needs.
Overview
8
8
years of professional experience
Work History
Property Manager
CBRE
05.2023 - Current
- Successfully managed Carttera's Google's new Toronto HQ
- Assisted Google and their project team with post construction deficiencies.
- Assisted Google with a variety of high demand security protocols.
- Managed the financial performance of the property in accordance with the established budget.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Used MRI and Yardi software to track lease expirations, budget and invoices.
- Organized high level monthly reports for the client and landlord.
- Held weekly touch base meetings with Google.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Property Manager
Bellridge Management
07.2018 - 02.2023
- Responsible for 3 "Class A" office buildings in the GTA/London
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and tenant statutes.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Administered operations to handle needs of more than 500 tenants across 3 property units.
- Maintained sufficient number of units market-ready for lease.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained accurate and timely documentation of communication with clients.
Accounts Receivable Specialist
Carmichael Engineering Ltd
08.2016 - 06.2018
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
Bachelor of Arts - Education
Griffith University
Australia11.2012
Skills
- City and Province Regulations
- Building Operations
- Knowledge of Building Codes
- New Construction
- Tenant Improvements
- Preventive Maintenance
- Environmental Concerns
- Verbal and Written Communication
- Policy and Procedure Adherence
- Operations Management
Languages
Spanish
Full Professional
Timeline
Property Manager
CBRE
05.2023 - Current
Property Manager
Bellridge Management
07.2018 - 02.2023
Accounts Receivable Specialist
Carmichael Engineering Ltd
08.2016 - 06.2018
Bachelor of Arts - Education
Griffith University